Lead Billing Analyst

Harness

2d•$125,000 - $145,000•Remote

About The Position

Harness is seeking a detail-oriented, high-impact Lead Billing Analyst to join our Revenue Accounting team. This is a critical role for an individual who thrives in a fast-paced environment with a process improvement mindset. You will not only own the end-to-end billing and collections operations for our fast-growing SaaS business but also serve as a change agent, identifying efficiencies and scaling our full AR cycle infrastructure. The ideal candidate is an operator who can work independently, maintain audit-ready processes, and proactively drive continuous improvement in billing system accuracy and AR life-cycle management.

Requirements

4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS / software company.
Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows.
Expert-level skills in XLOOKUP, pivot tables, and managing large data sets for reconciliation.
Demonstrated experience identifying process gaps and implementing successful workflow improvements or automation.
Comfortable engaging with Sales, Legal, and Finance leadership

Nice To Haves

Experience with usage-based or consumption billing models.
Exposure to a SOX controls environment and internal audit processes at publicly-traded companies.

Responsibilities

Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
Proactively identify and resolve billing gaps and exceptions before each period close.
Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.
Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations.
Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends.
Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions.
Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention.
Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve.
Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis.
Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs).
Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.