Lead Beverage Server-HFX Full-Time

Great Canadian Entertainment • Halifax, NS

6d • Onsite

About The Position

Under the direction of the Food & Beverage management and supervisory team, this position leads by example and provides exemplary beverage service to casino guests in a fast paced environment. This position is a dual role, working primarily as a Beverage Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - e.g., the last 2 hours of a shift). Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Requirements

• Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!
• Minimum Grade 12 or equivalent is required
• Proven leadership skills and qualities is required
• Excellent GEM skills are required
• Cash handling and point of sales experience is required
• One year food and beverage serving experience in either a bar or restaurant setting is required
• Satisfactory attendance is required
• Strong sales and organizational skills with the ability to prioritize
• Ability to stand and carry a tray for the duration of a shift is required
• Ability to work quickly and efficiently under pressure in a busy, fast-paced environment
• Excellent knowledge of Spirit, Wine and Beer is required
• Must be pleasant, positive, and self-motivated with the ability to multi-task
• Neat, clean and professional appearance is required
• Ability to communicate well with team members
• Ability to commit to offering our guests the highest level of guest service is required
• Must be flexible and able to work various shifts

Responsibilities

• Provides beverage and food service following established standards of service
• Cleans and buses section
• Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest
• Point of contact for customer escalations including assessing situations for voiding or comping a meal
• Responds to basic employee questions/issues
• Responsible to check the phone for sick calls, may be required to call in replacements
• Responsible for assigning sections to servers, bartenders and hosts (if applicable)
• Responsible for basic shift training and orientation for new employees from time to time
• Responsible for organizing EOs (early outs) if necessary
• Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
• Works as a member of the team and provides support to co-workers on shift to ensure an overall exceptional guest experience for all casino guests
• Exemplifies the four GEM steps and creates Great Experiences and Memories
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Benefits

• Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• Tools and technology needed to delight your clients
• Opportunity to work with and learn from diverse industry leaders
• Freedom to Innovate
• Environment that values diversity as a source of strength
• Work hard and have fun

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED