STARBUCKS/LEAD BARISTA

The Kroger Co.•Irvine, CA

10h

About The Position

The Lead Barista helps ensure service standards are met and exceeded by providing customers with prompt, quality coffee selection, purchase, and preparation. The role monitors overall department conditions and follows through to maintain standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista supports department supervision, staff assignments and scheduling, sales and merchandising, inventory and product rotation, customer service, beverage preparation, and department cleanliness and equipment maintenance. The position follows Starbucks programs and store policies, including operational, cash-handling, inventory, sanitation, and customer-service procedures.

Requirements

Must be a trained and certified barista.
Effective written and oral communication skills.
Ability to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Willingness and availability to work weekends and holidays as needed.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates according to duty rosters.
Order and maintain stock and supplies, monitoring department conditions and appearance.
Monitor product code dates and rotation, and remove out-of-code products.
Hold department personnel accountable for their assignments and responsibilities.
Write department schedules, coordinating requests and bids with business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole-bean coffee, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when addressing customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to standards and work as a store team player.
Present oneself professionally and communicate clearly with customers and partners.
Perform equipment maintenance according to the preventative maintenance checklist.
Follow cash-handling, register, inventory-stocking, and inventory-recording guidelines.
Communicate effectively with customers and associates; remain prompt, tactful, calm, courteous, and professional in interactions.
Adhere to company policies and procedures, especially regarding dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform other duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.