STARBUCKS/LEAD BARISTA

The Kroger Co.•Chesapeake, VA

12d

About The Position

The Lead Barista helps ensure Starbucks service standards are met and exceeded by providing prompt, quality coffee selection, purchase, and preparation. The role monitors overall department conditions and follows through to maintain standards while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista supports the supervision and direction of department personnel, coordinates assignments and schedules, maintains stock and supplies, and helps customers select and purchase specialty coffee beverages and whole bean products. The position prepares customer beverages, maintains clean and appealing customer areas and equipment, and follows company, store, and Starbucks operational, service, safety, sanitation, cash-handling, inventory, and promotional policies. The role also requires professional communication, cooperative work in a fast-paced environment, and support for customers including minors, people with special needs, and older adults.

Requirements

Willingness and availability to work weekends and holidays as needed.
Effective written and oral communication skills.
Ability to handle stressful situations calmly, courteously, and tactfully and make a positive impression on associates and customers.
Must be a trained and certified barista.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist in supervising and directing department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Monitor product code dates and rotation and remove out-of-code products.
Hold department personnel accountable for their assignments and responsibilities.
Write department schedules, coordinating requests and bids with business needs.
Assist customers with selecting and purchasing specialty coffee beverages and whole bean products, as applicable.
Maintain the customer service area and equipment in a clean and appealing manner.
Demonstrate Customer 1st Behavior when addressing customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks according to standards and work as a store team player.
Present oneself professionally and communicate clearly with customers and partners.
Perform equipment maintenance according to the preventative maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Communicate effectively with customers and associates; remain prompt, tactful, calm, courteous, and professional in interactions.
Adhere to company policies and procedures, particularly those concerning dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform other duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.