Lead Barista

Pyramid Global Hospitality

1d • Onsite

About The Position

The Team Lead is responsible for overseeing daily team operations, ensuring service excellence, and supporting the achievement of departmental goals. This role provides leadership, guidance, and coaching to team members while maintaining high standards of productivity, quality, safety, and guest/customer satisfaction. The Team Lead serves as the primary point of contact for frontline staff and works closely with management to ensure smooth operations and a positive work environment.

Requirements

• High school diploma or equivalent required
• Minimum 2 years of supervisory, leadership, or related operational experience.
• Strong verbal and written communication skills.
• Proven ability to lead, motivate, and develop team members.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Office and operational systems as applicable.
• Ability to stand, walk, and perform physical duties as required by the department.
• Flexible schedule, including weekends, evenings, and holidays as needed.
• Move throughout work areas and monitor team activities.
• Retrieve supplies and inspect work areas.
• Access storage areas and equipment.
• Review workstations and assist team members.
• Perform operational and supervisory duties.
• Use stairs and ladders as required.
• Navigate work areas safely.
• Access supplies and equipment.
• Operate equipment, tools, and computer systems.
• Utilize computers, POS systems, and communication devices.
• Move equipment and supplies.
• Lift and transport supplies, equipment, and materials.

Nice To Haves

• associate or bachelor’s degree preferred

Responsibilities

• Lead and support team members throughout daily operations.
• Monitor workflow and ensure tasks are completed efficiently.
• Maintain a professional, safe, and productive work environment.
• Communicate operational updates and priorities to team members.
• Address routine employee and customer concerns.
• Complete required reports and documentation.
• Ensure compliance with company policies and procedures.
• Conduct team briefings and shift meetings.
• Train, coach, and mentor staff members.
• Assist with scheduling and task assignments.
• Monitor performance metrics and productivity.
• Coordinate with management regarding operational needs.
• Assist with customer service escalations and problem resolution.
• Participate in management meetings and special projects.
• Support recruitment, interviewing, and onboarding activities.
• Assist with performance reviews and corrective action processes.
• Perform departmental duties as needed during staffing shortages.

Benefits

• comprehensive health insurance
• retirement plans
• paid time off
• on-site wellness programs
• local discounts
• employee rates on hotel stays
• ongoing training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED