Barista Lead

Trinity Health•Des Moines, IA

2d•Onsite

About The Position

This job contributes to the store success by ensuring service experience standard are met and surpassed at all times during the shift. Responsible for the daily operations and overall appearance of the coffee shop and related areas. Maintains a sanitary and organized environment. Practices and abides by food codes and applicable regulatory and accrediting agency requirements to provide safe food to our customers. Serves customers in a professional manner with great customer service.

Requirements

Minimum 1-year experience as a certified barista
Must be able to pass advanced store training within 6 months of hire
Must become certified as an in-store learning coach within 6 months of hire.
High school diploma or GED preferred.
Knowledge of several subjects in order to prepare reports, perform calculations and/or deal effectively with other people.
Ability to read and write.
Restaurant or food service operations experience required.
Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.

Responsibilities

Welcomes and connect with every customer.
Demonstrates “just say yes” behavior by taking care of customer needs.
Coaches new hires through their learning.
Follows and directs others to follow store policies and procedures for operational flow at each station.
Ensures all company policies, store operating standards and procedures are communicated effectively and maintained and followed in a consistent manner.
Organizes work throughout store in a manner that facilitates efficient customer service and profitable operation.
Follows health, safety and sanitation guidelines for all products.
Performs and directs others to complete the cleaning and operational tasks in accordance with the store Duty Rosters.
Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
Places orders and performs special projects to assist with shift operations.
Contributes to store goals for increasing sales and improving profit.
Records and is accountable for store funds while running a shift.
Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.
Maintains some accountability for store operations, associate development and financial contribution.
Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked.
Effectively communicates new product information to the employees.
Acts as a role model while providing guidance and training to the store employees on all the performance expectations listed in Initial Store Training.
Ensures the employees adhere to the meal and break policies.
Demonstrates and ensures all Starbucks standards are followed.
Communicates store and associate concerns to the store manager in an effective manner.
Successfully completes and implements Advanced Store Training.
Is certified as an in-store learning coach to facilitate ongoing training of new baristas.
Trains and develops the employees to demonstrate all Starbucks customer service standards, operations standards and Star Skills.
Responsible for ensuring the training integrity of baristas by coaching Initial Store Training.