Starbucks/Lead Barista

Kroger•Los Angeles, CA

About The Position

The Lead Barista helps ensure service standards are met and exceeded by providing prompt, quality coffee selection, purchase, and preparation. The role monitors overall department conditions and follows through to maintain standards while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The Lead Barista supports department operations and personnel, including assigning work, maintaining schedules and inventory, and ensuring customer service, product quality, cleanliness, and equipment upkeep. The role prepares specialty beverages, assists customers with coffee and whole-bean purchases, follows Starbucks programs and store procedures, and performs other assigned duties. The position requires working cooperatively in a fast-paced, sometimes stressful environment and providing appropriate support through direct interaction with minors, people with special needs, and older adults.

Requirements

Willing and available to work weekends and holidays as needed.
Effective written and oral communication skills.
Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.
Must be a trained and certified barista.
Able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Past work record reflecting dependability and integrity.
Prior food-handling experience.
Supervisory skills.

Responsibilities

Increase sales through effective marketing and merchandising of department products.
Assist with supervision and direction of department personnel to ensure quality customer service.
Delegate job assignments and responsibilities to associates in accordance with duty rosters.
Order and maintain stock and supplies, and monitor their condition and appearance throughout the department.
Monitor code dates and product rotation, removing out-of-code products.
Hold department personnel accountable for their job assignments and responsibilities.
Write department schedules, coordinating requests, bids, and business needs.
Assist customers in selecting and purchasing specialty coffee beverages and whole-bean products, as applicable.
Keep the customer service area and equipment clean and appealing.
Demonstrate Customer 1st Behavior when addressing customer needs.
Prepare customer beverage orders, including espresso drinks and Coffee of the Day.
Execute and adhere to Starbucks programs, policies, and promotions, including Customer Voice and Siren’s Eye.
Follow store policies and procedures for operational flow at each station.
Perform cleaning tasks in accordance with cleaning standards and work as a store team player.
Present professionally and communicate clearly in customer and partner interactions.
Perform equipment maintenance in accordance with the preventative maintenance checklist.
Follow cash-handling and register policies.
Follow inventory stocking and recording guidelines.
Handle interactions promptly, tactfully, calmly, courteously, and professionally.
Adhere to company policies and procedures, particularly those concerning dress code, grooming, sanitation, and maintaining a work environment free of unlawful harassment or discrimination.
Perform duties as assigned.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.