Lead Analyst - CCS Business Support

Iberdrola•Binghamton, NY

3d•$87,600 - $109,500•Onsite

About The Position

The Lead Analyst CCS - Business Support has enterprise-wide responsibility for production support across three distinct SAP IS-U/CCS systems throughout AVANGRID Networks. The role provides first-level production support to functional business areas for Customer Service SAP systems and related technical interfaces, including Web, IVR, and EDI transactions. This involves analyzing issues, determining and testing solutions, and implementing resolutions. The position leads technical initiatives through the Software Development Life Cycle (SDLC), from business requirements and technical design through development, test writing, testing, implementation, and post-implementation support. It collaborates across business product and process owners, IT departments, management, senior stakeholders, and third-party vendors. The role also provides technical leadership, guidance, and mentoring to analysts and business product owners. The role is based in an office in Kirkwood, New York, five days a week. The listed salary range is $87,600–$109,500, dependent on experience and location. The role may be assigned a system emergency role and, in such circumstances, may require work outside the regular schedule or job duties.

Requirements

Associate degree in Computer Science, Information Systems, or a related field and 8 to 10 years of relevant experience; alternatively, a high school diploma/GED and 10 to 15 years of advanced experience in this specific field.
Demonstrated experience with SAP IS-U/CCS utility system architecture.
Knowledge of the Software Development Life Cycle (SDLC).
Collaborative leadership skills spanning technical applications and business processes.
Strong knowledge of SAP functional areas including Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
Technical experience with SAP Business Warehouse (BW) data extraction, Structured Query Language (SQL), and Microsoft Excel spreadsheets.
Strong verbal and written communication skills.
Self-motivated and results-oriented.
Ability to manage multiple concurrent assignments.
Strong attention to detail, analytical skills, and planning skills.
Strong interpersonal skills.
Strong and efficient leadership skills.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field and 5 to 7 years of relevant experience.
Advanced competency in global view of the business, initiative, innovation and creativity, and customer focus.
Expert competency in communicating and influencing.
Advanced competency in teamwork.
Competent competency in achieving results and continuous improvements, flexibility and globalization, team management, and developing others.

Responsibilities

Apply detailed SAP IS-U/CCS integration knowledge to the design, configuration, and testing of production resolutions and project enhancements across three SAP Customer Care and Services systems.
Collaborate with business organizations, vendors, and IT leads across Customer Service, GIS and Business Warehouse, Electric and Gas Operations, Web/Portal Applications, Compliance and Security, Networking, Infrastructure DBA, and Production Control.
Lead technical projects involving Billing and Invoicing, Front Office, Financial and Contract Accounting (FICA), Retail Access, and Device Management.
Manage project analysis, schedules, requirements and design documentation, test plans, testing, test-result documentation, implementation, and post-implementation support.
Develop cost and resource estimates for major projects and perform complex calculations to evaluate in-house technical solutions and external vendors.
Prioritize, analyze, determine solutions for, test, and efficiently deploy application resolutions across AVANGRID Networks in New York, Maine, Connecticut, and Massachusetts.
Explain complex technical concepts and risks clearly to non-technical end users.
Provide technical leadership and guidance to Back Office Billing, Back Office Credit & Collections, Supplier Relations, Call Centers, Field Customer Service, Meter Services, and Corporate Cash Management.
Support business-area decision-making, process improvement initiatives, and efficient business operations.
Work with senior management and stakeholders to develop data analyses for production issues, project support, regulatory proceedings, and internal and external audits.
Support timely meter data, accurate billing and invoicing, revenue collections, customer satisfaction, customer experience, regulatory deadlines, and review of public service commission orders.
Lead the team in developing, maintaining, and updating business requirements, technical designs, test plans, project timelines, test cases, test results, business process procedures, reference materials, and training materials.
Ensure effective change control, quality assurance procedures, and corrective actions are incorporated into department operations.
Manage spending, budget responsibility, and budget development in the stated range of $1 million to $5 million.