Business Support Lead

Penrose Hospital • Colorado Springs, CO

6d • $22 - $34

About The Position

As a Business Support Lead, you will help ensure administrative workflows operate smoothly across hospitals and clinics. You will oversee departmental projects, serve as a key point of contact for patient information, and guide support staff in maintaining high-quality, patient-centered service standards. Daily work includes registering patients, processing orders, coordinating communication between departments, scheduling patients, handling incoming calls, triaging urgent administrative needs, and maintaining accurate records while protecting patient confidentiality. Success in this role requires strong organizational and interpersonal skills, the ability to prioritize tasks in a fast-paced environment, professionalism under pressure, proactive attention to operational bottlenecks, and a collaborative approach to supporting patient care and team members.

Requirements

• High school diploma or G.E.D.
• Two years of administrative experience in a healthcare setting.
• Current Basic Life Support (BLS) certification from the American Heart Association.
• Exceptional organizational and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional demeanor under pressure.

Nice To Haves

• Previous leadership experience.

Responsibilities

• Oversee departmental projects and administrative workflows across hospitals and clinics.
• Serve as a key point of contact for patient information.
• Provide guidance to support staff to maintain high-quality, patient-centered service standards.
• Register patients and process orders.
• Facilitate communication between departments to support efficient clinical operations.
• Manage patient scheduling and handle incoming calls.
• Triage urgent administrative needs.
• Maintain accurate records and comply with patient confidentiality protocols.
• Identify operational bottlenecks and foster a collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED