Business Support Lead I - Consumer Investments

Bank of America•Jacksonville, FL

About The Position

At Bank of America, the Business Support Lead I supports the company’s purpose of helping make financial lives better and its commitment to Responsible Growth. The bank emphasizes an inclusive, caring workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs. This role leads support and administrative functions for a Consumer Investments market or region, usually at a local level. The position provides advanced administrative and analytical support, applies knowledge of bank policies and programs, and may direct workflow. Work includes relieving management of administrative details, gathering and reporting relevant information, and managing multiple projects or activities. The role may involve executive and line-management communication, high-level client contact, and access to sensitive information requiring tact, diplomacy, and judgment. The position supports a region and market team through operations analysis, workflow resolution, associate training, service quality, process improvement, business continuity, communications, personnel processes, recruiting support, and project coordination. It also supports executive-team and employee meeting and event management, communications planning and execution, management reporting, and executive presentations. Internal employees working from home may apply, but selected candidates may be required to work onsite under the workplace excellence policy.

Requirements

1–3 years of financial industry experience.
Demonstrated ability to interact with senior-level leaders in a current or prior position.
Demonstrated accuracy and thoroughness, with the ability to monitor work for quality.
Ability to work independently, multitask, manage time, and handle confidential and sensitive material with the highest degree of integrity.
Excellent attention to detail and organizational skills.
Proactive approach and ability to stay focused and use time efficiently.
Strong executive presence and superior interpersonal and communication skills.
Proficiency with Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint.
Advanced administrative and analytical skills and thorough knowledge of a variety of software programs.

Nice To Haves

Call center experience.
Consumer Investments knowledge.
Bachelor’s degree or equivalent work experience.

Responsibilities

Lead support and administrative functions for a Consumer Investments market or region.
Analyze budgets and operations, make recommendations, and identify and resolve workflow issues.
Support associate training, service quality, process improvement, business continuity, communications, and personnel processes.
Research and analyze unusual personnel, audit, or budget issues and administer and interpret bank programs and policies.
Provide advanced administrative support, including composing, signing, and releasing routine but somewhat complex correspondence.
Gather, compile, and report information for the department and communicate with executives and line management.
Schedule meetings and manage calendars.
Coordinate and manage team routines, events, and activities.
Process expenses.
Manage meetings and events, including facilitation, communications planning and execution, management reporting, and executive presentations.
Manage personnel-related activities, provide recruiting support, and coordinate projects.
Assist senior members of the leadership team when needed.