Business Support Lead I - Consumer Investments

Bank of America•Jacksonville, FL

About The Position

Leads support and administrative functions for a Consumer Investments market or region, typically at a local level. The role may involve budget and operations analysis, resolving workflow issues, associate training, service quality, process improvement, and business continuity. It also supports communication and personnel processes, and may direct workflow activities. Performs advanced and confidential administrative support, including preparing routine but somewhat complex correspondence, managing administrative details, gathering and reporting information, and coordinating competing objectives or projects. Communicates with executives and line management, and may have high-level client contact and access to sensitive information, requiring tact, diplomacy, and sound judgment. Responsibilities include calendar and meeting coordination, team routines and events, expense processing, meeting and event facilitation, communications planning and execution, management reporting, and executive presentations. The role also provides recruiting support, coordinates certain projects, and may assist senior members of the leadership team.

Requirements

1–3 years of financial industry experience.
Demonstrated ability in current or prior positions to interact with senior-level leaders.
Demonstrated accuracy and thoroughness, with the ability to monitor work for quality.
Ability to work independently, multitask, manage time effectively, and handle confidential and sensitive material with the highest degree of integrity.
Excellent attention to detail and organizational skills.
Proactive approach, ability to stay focused, and ability to maximize time efficiently.
Strong executive presence and superior interpersonal communication skills.
Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Resourcefulness and ability to work autonomously across a complex organizational structure.
Adaptability and ability to work well with people with different interpersonal styles.

Nice To Haves

Call center experience.
Consumer Investments knowledge.
Bachelor’s degree or equivalent work experience.

Responsibilities

Lead support and administrative functions for a Consumer Investments market or region.
Analyze budgets and operations, identify and resolve workflow issues, and recommend or implement process improvements.
Support associate training, service quality, business continuity, communication, and personnel processes.
Perform advanced and confidential administrative support, including composing, signing, and releasing routine but somewhat complex correspondence.
Gather, compile, and report information relevant to the department; manage multiple and sometimes conflicting objectives, projects, or activities.
Communicate with executives and line management to gather or convey relevant information.
Schedule meetings and manage calendars.
Coordinate and manage team routines, events, and activities.
Process expenses.
Manage and facilitate meetings and events; plan and execute communications for the executive team and employees.
Prepare management reporting for various routines and executive presentations.
Provide recruiting support and coordinate certain projects.
Assist other senior members of the leadership team when needed.
May direct workflow activities and support resolution of personnel, audit, or budget issues.