Consumer Investments – IPS Division Manager

Bank of America • Jacksonville, FL

3d • $185,000 - $240,900 • Onsite

About The Position

At Bank of America, the role supports the company’s purpose of helping make financial lives better through responsible growth and service to clients, teammates, communities, and shareholders. The company emphasizes an inclusive, caring workplace, teammate development and wellness, and an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

This position manages a large segment or multiple segments across functions and products, overseeing operations, processes, and initiatives of significant scope. It applies broad operational knowledge and subject-matter expertise to identify strategic and functional gaps, opportunities, and solutions.

The Internal Product Specialist (IPS) Division Manager leads the IPS team within Performance Management. The team works daily with Market Leaders, Performance Managers, and Financial Solutions Advisors (FSAs) to advance advice delivery to Consumer Investments clients, provide a consistent client experience, and improve client retention through new business strategies and effective implementation. The manager is accountable for regulatory and compliance standards and has full people-management responsibilities, including recruiting, coaching, and developing associates. The role also manages performance, business trends, client and associate escalations, leadership reviews, and communication of strategic plans. The manager leads remotely across multiple locations and partners across the Enterprise to support client-first practices and responsible growth.

The position is based at the Pennington, New Jersey location. It is a first-shift role with 40 hours per week. The annual salary range is $185,000 to $240,900, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and company benefits, including paid time off.

Requirements

• Series 7 and Series 66 licenses, and supervisory licenses 9 and 10.
• Ability to build and foster Enterprise relationships across all levels of the organization.
• Ability to communicate strategic business plans and tactical sales goals to team members.
• Excellent oral and written communication skills.
• Self-motivated and delivery-focused.
• Proven track record of achieving sales results.
• Sound problem-solving skills.
• Strong organization and time-management skills.
• Strong judgment and experience making timely and effective decisions.
• Enthusiasm, optimism, and determination.
• Ability to promote a client-first mindset among the team.
• Prior industry sales experience within a centralized environment.
• Prior experience managing and leading a team of managers.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Experience managing other managers.

Responsibilities

• Lead the IPS team across multiple aspects of its work and drive performance and continuity across teams.
• Collaborate with Enterprise stakeholders to identify and advance opportunities to deepen client relationships.
• Ensure Market Leaders drive FSA productivity, focusing on activities, contacts, and effective conversations.
• Partner with Supervision and other Merrill leaders.
• Ensure adherence to responsible growth and the client-first strategy.
• Partner across business functions to strengthen integration points and support responsible growth.
• Identify performance gaps and opportunities to move the business forward.
• Drive an efficient and effective participant contact strategy.
• Communicate and support adoption of the strategic plan.
• Manage the IPS team’s day-to-day activities and performance, as well as overall performance and business trends affecting teams.
• Resolve client and associate issues escalated to the supervisory level.
• Conduct key performance reviews of leadership team members and associates.
• Attract and retain an effective IPS workforce.
• Present business reviews and key updates to senior leadership.
• Manage remotely across multiple locations.
• Implement process improvements and identify data, metrics, and key performance indicators to measure process effectiveness.
• Develop and analyze procedures to enhance unit- and product-related activities.
• Build partnerships across the bank, integrate and drive strategic management activities, and mentor specialists in delivering a client-relationship-focused culture.
• Identify process improvement opportunities, influence, and build processes.
• Promote collaboration with process owners and business controls.
• Oversee budget and expense management, reporting, and forecasts for assigned areas.

Benefits

• Paid time off.
• Access to resources and support for employees.
• Annual discretionary incentive plan eligibility; awards are based on individual performance and behaviors, line-of-business and/or group performance and contributions, and overall company success.
• Company benefits; the posting states the role is currently benefits eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED