Business Support Lead

CommonSpirit Health • Colorado Springs, CO

5d

About The Position

The Business Support Lead serves as a foundational leader supporting administrative workflows across hospitals and clinics. The role oversees departmental projects, serves as a key point of contact for patient information, and guides support staff to maintain high-quality, patient-centered service standards. Daily work includes registering patients, processing orders, and facilitating communication between departments to support efficient clinical operations. The position also manages patient scheduling, handles incoming calls, triages urgent administrative needs, and maintains accurate records while complying with patient confidentiality protocols. Success requires strong organizational and interpersonal skills, the ability to prioritize multiple tasks in a fast-paced environment, a professional demeanor under pressure, proactive identification of operational bottlenecks, and a collaborative approach to supporting patient care and team members.

Requirements

• High school diploma or G.E.D.
• Two years of administrative experience in a healthcare setting.
• Current Basic Life Support (BLS) certification from the American Heart Association.
• Exceptional organizational and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Professional demeanor under pressure.

Nice To Haves

• Previous leadership experience.

Responsibilities

• Oversee departmental projects and administrative workflows across hospitals and clinics.
• Act as a key point of contact for patient information.
• Provide guidance to support staff to maintain high-quality, patient-centered service standards.
• Register patients and process orders.
• Facilitate communication between departments to support efficient clinical operations.
• Manage patient scheduling and handle incoming calls.
• Triage urgent administrative needs.
• Maintain accurate records and comply with patient confidentiality protocols.
• Identify operational bottlenecks and foster a collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED