Lead Advisor, Leave & Accommodation Management

Chick-fil-A, Inc.•Atlanta, GA

2d•Hybrid

About The Position

The Lead Advisor supports day-to-day talent team operations at Chick-fil-A Supply and Bay Center Foods by administering and ensuring compliance across occupational and non-occupational leave programs, return-to-work processes, and accommodations. The role monitors payroll and timekeeping-related legislative and regulatory changes and works with relevant teams to update practices as needed. The position oversees disability and leave management programs, including FMLA, ADA, workers’ compensation, state and local paid and unpaid leave, and company-paid leave. It partners with Legal, local Talent Leaders, Team Members, People Leaders, vendors, and business partners to maintain compliance and facilitate leave and accommodation processes, balancing employee care, compliance, and business continuity. The Lead Advisor also develops scalable solutions, supports payroll and timekeeping system reviews and updates, maintains written processes, and helps improve the connectedness and efficiency of the leave and accommodation experience across Chick-fil-A Supply and Bay Center Foods. Chick-fil-A Supply is a wholly owned subsidiary of Chick-fil-A, Inc., providing distribution services to Chick-fil-A restaurants. Its Flexible Future model combines in-person and virtual work to foster collaboration and community.

Requirements

At least 3 years of HR experience, including at least 1 year in a distribution or manufacturing environment and at least 1 year managing leave and/or benefits.
Bachelor’s degree.
Working knowledge of multi-state benefit plans, applicable state leaves (including California), and ADA best practices.
Working knowledge of payroll administration and timekeeping systems.
Knowledge of general HR policies, procedures, and practices.
Ability to travel occasionally, including overnight trips.
Ability to work a flexible schedule, including weekends and holidays.

Nice To Haves

At least 7 years of HR experience, including 2 or more years in distribution or manufacturing and at least 3 years managing leave and/or benefits.
Advanced degree.
Working knowledge of safe work practices for functions performed in a distribution facility.
Strong business communication and presentation skills.
Strong knowledge of the ADA interactive process.
Working knowledge of processing workers’ compensation claims and OSHA recordability criteria.
Experience developing and delivering training and communications.
Project management experience.
Strong organizational and record-keeping skills, including managing multiple cases simultaneously.
Energetic, driven, self-motivated, and disciplined, with the ability to handle sensitive and confidential matters appropriately.
Ability to take initiative, prioritize competing assignments, and manage deadlines effectively.
Startup experience.

Responsibilities

Oversee administration of disability and leave management programs, including FMLA, ADA, workers’ compensation, state and local paid and unpaid leave, and company-paid leave, ensuring consistency and compliance.
Implement and communicate benefit policy changes in coordination with local Talent Leaders.
Partner with Legal and local Talent Leaders to ensure compliance with applicable federal and state requirements and company policies and practices.
Monitor regulatory changes and best practices related to federal, state, and local wage-and-hour regulations, time-off plans, and paid sick leave policies, partnering with Legal and Chick-fil-A, Inc.’s Payroll Center of Excellence.
Create scalable leave-of-absence solutions that support efficiencies as the business grows.
Represent Chick-fil-A Supply and Bay Center in prioritizing leave technology and benefit offerings to enhance the employee experience.
Partner with Chick-fil-A, Inc. on payroll and timekeeping system reviews; support system updates and process changes across the distribution network.
Document and maintain detailed written processes.
Handle confidential and sensitive information in accordance with confidentiality and data security policies.
Partner with Team Members, People Leaders, and business partners to facilitate leave and accommodation processes, including the interactive process, while balancing employee care, compliance, and business continuity.
Drive integration across vendors, systems, and processes to create a connected, streamlined, and scalable leave and accommodation experience.
Align with Chick-fil-A, Inc. leave and accommodation practices where appropriate while adapting processes to Supply’s operational needs.