Accommodation Advisor

Fidelity•Durham, NC

About The Position

As an Accommodation Advisor at Fidelity, you will lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADA/ADAAA). You will help ensure compliance with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC), while minimizing risk by identifying creative and reasonable accommodations that enable associates to perform the essential functions of their roles. You will collaborate with Legal, Business Unit HR, Corporate Technology, and other stakeholders to influence decisions and implement tailored solutions. You will also contribute to strategic efforts that promote accessibility and inclusion across the organization. This position is part of the Leave of Absence and Accommodation Team within Fidelity HR Shared Services, a centralized team that manages disability accommodation requests for Fidelity’s US-based associates. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Onsite expectations currently vary by role and location and may evolve as the rollout continues. The transition does not apply to fully remote roles. Fidelity will not provide immigration sponsorship for this position. Hiring and association may be restricted for individuals with certain criminal histories under applicable laws and regulations.

Requirements

Background in Human Resources or Employee Relations.
Strong interpersonal skills and ability to advise, influence, and collaborate across organizational levels, including with Legal and other partners.
Ability to research accommodation solutions, including technology and services, and lead through situations without clear standards or practices.
Ability to analyze and present case details and identify balanced solutions.
Skilled in identifying and implementing standard practices, process improvements, and consistent approaches.
Excellent time management, organization, and prioritization skills, including ability to manage a caseload of 200–250 complex accommodation requests.
Strong written communication skills, including documenting process details and drafting customized correspondence.
Exceptional verbal communication skills for educating associates on leave and accommodation policies by phone.
Consulting, influencing, and relationship-management abilities to build effective partnerships with associates and leadership.
Demonstrated leadership skills to drive solution-focused initiatives.
Effective problem-solving skills, self-motivation, and accountability for results.
Comfort navigating uncharted territory to develop effective accommodation solutions.

Nice To Haves

Experience with FMLA and leave management, ADA/ADAAA, disabilities, and accommodations is preferred.

Responsibilities

Lead the interactive accommodation process with associates who have disabilities under the ADA/ADAAA.
Ensure compliance with EEOC ADAAA guidelines while minimizing risk through creative, reasonable accommodation solutions.
Identify accommodations that enable associates to perform the essential functions of their roles.
Collaborate with Legal, Business Unit HR, Corporate Technology, and other stakeholders to influence decisions and implement tailored solutions.
Contribute to strategic efforts that promote accessibility and inclusion across the organization.
Analyze and present case details to determine next steps and balanced solutions for associates, business units, and Fidelity.
Manage a caseload of 200–250 complex accommodation requests.
Document dates, conversations, and process steps, and draft customized correspondence.
Educate associates on leave and accommodation policies through inbound and outbound calls.
Identify and implement standard practices, process improvements, and consistent approaches to the accommodation process.
Lead solution-focused initiatives, such as cross-functional efforts to select on-demand captioning software.