Accommodation Specialist
About The Position
The Accommodation Specialist is the primary point of contact for employees seeking job accommodations related to qualifying disabilities. The role guides employees through accommodation requests, from simple to complex, and aims to provide a smooth, supportive experience. The specialist assesses and triages accommodation needs, develops recommendations for employer approval, and consults with employers about options, processes, correspondence, and issue resolution, including participating in status meetings. The role provides expertise in ADAAA law and EEOC guidelines, manages ADA cases of simple to moderate complexity, and supports employees in identifying accommodations that help them return to work or remain at work. It also provides account management and subject matter expertise to employers regarding ADA claims and related customer service needs. Success calls for strong communication and organizational skills, attention to detail, the ability to prioritize in a fast-paced environment, analytical and critical-thinking skills, and a customer-service focus.
Requirements
- Bachelor’s degree in business, science, or a related field, or equivalent work experience in human resources, leave management, or benefit management.
- At least 2 years of progressive experience in disability accommodation, absence management, return to work, claim administration and reporting, or an equivalent combination of education and relevant experience.
- Proven track record of providing support and guidance to employees and employers regarding accommodations.
- Exceptional communication and organizational skills, strong attention to detail, and ability to prioritize in a fast-paced environment.
- Analytical, critical-thinking, and customer-service skills.
- Demonstrates urgency, pursues ambitious goals, and shows resilience in the face of obstacles and setbacks.
- Adapts to changing circumstances and alters behavior as necessary.
- Understands and anticipates internal and external customer needs and develops customer-inspired solutions.
Nice To Haves
- Preferred professional licensure or certification: PHR, CPDM, or ADA certification.
Responsibilities
- Provide subject matter expertise on the ADAAA and EEOC guidelines, and explain the purpose and overview of the ADA to employees and employers.
- Manage ADA claims in a timely manner, applying ADA case-management processes and guidelines to cases of simple to moderate complexity.
- Build trust and rapport with employees while managing cases and developing accommodation options to support return to work or staying at work.
- Provide employers with account management and subject matter expertise for ADA claims, including guidance on laws, claims processes, systems, case reviews, process questions, and customer service issues.
- Assess and triage accommodation needs and develop recommendations for employer approval.
- Consult with employers about accommodation options, processes, correspondence, and issue resolution, including participating in status meetings.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with matching company contributions
- Annual incentive bonus plan
- Paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure
- Opportunities for career growth and advancement
- Paid parental leave
- Adoption and surrogacy assistance
- Employee giving program that double matches donations to eligible nonprofits and schools
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
