Accommodation Specialist

Standard Insurance Company • Portland, OR

2d

About The Position

The Accommodation Specialist is the primary point of contact for employees seeking job accommodations related to qualifying disabilities. The role guides employees through requests ranging from simple to complex, assesses and triages accommodation needs, develops recommendations for employer approval, and consults with employers on accommodation options, processes, correspondence, and issue resolution, including participating in status meetings.

The specialist provides subject matter expertise on the ADAAA and EEOC guidelines, manages ADA claims of simple to moderate complexity, and builds trust with employees while identifying accommodation options that support returning to work or staying at work. The role also provides account management and guidance to employers on ADA laws, claims processes, systems, case reviews, and customer service issues. Success requires strong communication, organization, attention to detail, prioritization, analytical and critical-thinking skills, and a customer-service focus.

Requirements

• Bachelor’s degree in business, science, or a related field, or equivalent work experience in human resources, leave management, or benefit management.
• At least 2 years of progressive experience in disability accommodation, absence management, return to work, claim administration and reporting, or an equivalent combination of education and relevant experience.
• Proven track record of providing support and guidance to employees and employers regarding accommodations.
• Strong communication and organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
• Analytical, critical-thinking, and customer-service skills.

Nice To Haves

• PHR, CPDM, or ADA certification.

Responsibilities

• Demonstrate subject matter expertise in the ADAAA and EEOC guidelines, and explain the purpose and overview of the ADA to employees and employers.
• Provide expert and timely case management for ADA claims of simple to moderate complexity.
• Build trust and rapport with employees through case management and develop accommodation options to support return to work or staying at work.
• Provide account management and ADA subject matter expertise to employers, including guidance on laws, claims processes, systems, case reviews, process questions, and customer service issues.
• Assess and triage accommodation needs, develop recommendations for employer approval, and consult with employers about options, processes, correspondence, and issue resolution.
• Participate in status meetings.

Benefits

• Medical, dental, and vision benefits.
• 401(k) plan with matching company contributions.
• Annual incentive bonus plan.
• Generous paid time off, including 11 holidays, 2 wellness days, and 8 volunteer hours annually; PTO increases with tenure.
• Paid parental leave.
• Adoption and surrogacy assistance.
• Employee giving program that double matches donations to eligible nonprofits and schools.
• Opportunities for career growth and advancement.

What This Job Offers

• Job Type: Full-time