Lead Administrator L1

Wipro • Minneapolis, MN

3d • $60,000 - $135,000

About The Position

The Lead Administrator L1 resolves high-priority incidents through advanced troubleshooting, ensures SLA compliance, analyzes system performance trends, and develops mitigation measures in collaboration with internal and external stakeholders. The role includes handling P2 incidents, monitoring service performance, supporting capacity planning, coordinating system improvements, and carrying out disaster recovery and security activities. It also involves service review reporting, collaboration with team members, and maintaining knowledge resources for future ticket resolution.

The mandatory skill is Microsoft Active Directory administration. The stated experience range is 5–8 years. The expected compensation range is $60,000 to $135,000; final compensation depends on factors including geographic location, minimum wage obligations, skills, and relevant experience. The role is eligible for Wipro’s standard benefits, including medical and dental benefit options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options. Employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Requirements

• Microsoft Active Directory administration.
• 5–8 years of experience.

Responsibilities

• Resolve high-priority P2 incident tickets through advanced troubleshooting and root cause analysis, ensuring timely closure.
• Monitor SLAs for assigned technology areas and proactively manage escalations.
• Analyze system performance data, coordinate findings on system behavior, and support capacity planning to improve system efficiency.
• Create mitigation measures and evaluate new tools or improvements in collaboration with technical teams.
• Perform security assessments and disaster recovery drills, and implement controls to meet established security standards.
• Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication.
• Collaborate with team members to resolve open tickets and service requests.
• Update SOPs and knowledge articles and maintain the knowledge repository for future ticket resolution.

Benefits

• Medical benefits options
• Dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed