Lead Administrator L1

Wipro • Louisville, KY

4d

About The Position

The Lead Administrator L1 resolves high-priority incidents through advanced troubleshooting, ensures SLA compliance, analyzes system performance trends, and develops mitigation measures in collaboration with internal and external stakeholders. The role also supports service improvement, disaster recovery, reporting, and knowledge management.

Requirements

• 5–8 years of experience.
• Mandatory skill: Application Security Code Review (SAC).

Responsibilities

• Resolve high-priority P2 incident tickets through advanced troubleshooting and root cause analysis, ensuring timely closure.
• Monitor SLA compliance for assigned technology areas and proactively manage escalations.
• Analyze system performance data, coordinate findings on system behavior, and support capacity planning to improve system efficiency.
• Develop mitigation measures and evaluate new tools or system improvements in collaboration with technical teams.
• Perform security assessments and recovery drills, and implement controls to meet established security standards.
• Participate in weekly and monthly service review meetings, report on performance and issues, and support transparent stakeholder communication.
• Collaborate with team members to resolve open tickets and service requests.
• Update SOPs and knowledge articles and maintain the knowledge repository to support future ticket resolution.

Benefits

• Medical benefits options
• Dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed