Lead Administrator L1
About The Position
Wipro Limited is seeking a Lead Administrator with VMware VDI (Horizon) expertise. The role supports desktop application services and VMware Horizon infrastructure, including troubleshooting and maintenance of applications and Windows servers, understanding core infrastructure issues, and guiding operations teams through troubleshooting. The position requires advanced scripting, infrastructure and application virtualization knowledge, and the ability to work with business stakeholders on VDI protocols and hosting. The administrator is expected to handle complex assignments, adapt to changing environments, manage their workload independently, and collaborate effectively with the team.
Requirements
- Relevant Level 3 SME or engineering experience with the VMware Horizon platform.
- Hands-on experience troubleshooting and maintaining applications and Windows servers.
- Expert hands-on scripting experience with PowerShell, VBS, or similar.
- Experience in desktop application support and VMware Horizon at Level 3 SME level.
- Experience with Active Directory management, including GPO and ADUC.
- Experience with AppSense Environment Manager for policy management.
- Experience with deployment software such as SCCM, HP Radia, or Ansible.
- Experience implementing monitoring tools such as AppDynamics, vROps, or Systrack.
- Experience with networking and integration with Horizon infrastructure, VMware product APIs, VMware Horizon, AWS, Docker, and Windows 11 enterprise environments.
- Working knowledge of VMware infrastructure components from the base layer through application virtualization.
- Ability to understand RPA components and their integration with Horizon.
- Ability to understand protocols and work with business stakeholders on hosting VDI infrastructure on Horizon.
- Experience using ITSM tools such as ServiceNow or others.
- IT support-based qualifications or training.
- Strong verbal and written communication skills.
- Ability to learn and adapt to a changing environment, with a can-do attitude.
- Ability to perform complex and varied assignments in support of the team’s scope of work.
- Analytical thinking and experience with data analysis tools and methodologies.
- Planning, multitasking, and prioritization skills.
- Team-oriented and collegial approach to addressing challenges.
- Strong people, process, and business focus.
- ITIL certification.
- Ability to work unsupervised and manage workload effectively.
- 5–8 years of experience.
Responsibilities
- Troubleshoot and maintain applications and Windows servers.
- Understand core infrastructure issues and guide operations teams on troubleshooting.
- Support desktop applications and VMware Horizon at Level 3 SME level.
- Manage Active Directory, including GPO and ADUC, and AppSense Environment Manager policy management.
- Work with deployment software such as SCCM, HP Radia, and Ansible.
- Implement monitoring tools such as AppDynamics, vROps, and Systrack.
- Support networking and integration with Horizon infrastructure.
- Work with VMware product APIs and the VMware Horizon suite.
- Understand RPA components and their integration with Horizon.
- Work with business stakeholders on protocols and hosting VDI infrastructure on Horizon.
- Use ITSM tools such as ServiceNow or similar.
- Perform complex assignments, plan and prioritize workload, and collaborate with the team.
Benefits
- Medical and dental benefits options
- Disability insurance
- Paid time off, inclusive of sick leave
- Other paid and unpaid leave options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
