Lead Administrator L1

Wipro • Austin, TX

3d

About The Position

The Audio Visual (A/V) support technician is responsible for implementing and supporting video conferencing and conference room audio/visual solutions. The role requires hands-on troubleshooting and maintenance of systems. The position includes supporting A/V upgrades and installations, facilitating vendor activities, troubleshooting Apple devices, and tracking A/V inventory.

Requirements

• At least 1 year of related experience.
• Good understanding of video conferencing and A/V switching and control hardware.
• Good understanding of network technologies and security concepts.
• Strong problem-solving abilities.
• Ability to multitask in a dynamic, fast-paced environment and complete tasks on time.
• Ability to communicate effectively with personnel at all levels, from staff to executives.
• Ability to quickly adapt to new technical concepts and tools.
• Ability to lift up to 50 lbs.
• Mandatory skill: Audio Video.

Nice To Haves

• Experience with Cisco, Crestron, or Extron A/V hardware.
• Certified A/V Technician certification.

Responsibilities

• Perform conference room health checks to ensure A/V and video conferencing systems are operating optimally.
• Resolve and track support requests and incidents, escalating issues to the appropriate support teams.
• Support A/V upgrades and installations.
• Facilitate A/V vendor activities.
• Support and troubleshoot Apple TVs, iPads, MacBooks, and iMacs.
• Track and document A/V inventory.

Benefits

• Medical benefits options
• Dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed