Administrative Coordinator, Lead
About The Position
Therapeutic Associates Physical Therapy is seeking a full-time Lead Administrative Coordinator to support the effective and efficient operation of its clinic. The role provides office support through a variety of clerical activities and coordinates the daily operations of administrative support staff, ensuring quality customer service for patients, visitors, and care partners. The position manages front-office activities, including insurance authorization and billing, patient registration, phone calls, appointment scheduling, and maintaining the patient database. It also supports provider schedules, claim hold buckets, daily chart checks, and clinic bill payments; coordinates insurance benefits and follows insurance regulations to ensure payment for services; ensures staff complete intake procedures; and assists with policy compliance and policy changes. The company describes its work as focused on one-on-one patient care, strong referral-source relationships, continued education, professional development, and community involvement. The role offers opportunities for mentorship, continuing education, collaboration across care teams, and participation in technology and process improvements that support care teams and the patient experience.
Requirements
- Associate degree or equivalent experience.
- Basic proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Nice To Haves
- Customer service experience.
- Prior medical office experience.
Responsibilities
- Coordinate the daily operations of administrative support staff and ensure quality customer service for patients, visitors, and care partners.
- Manage front-office duties, including insurance authorization and billing, patient registration, answering phones, scheduling appointments, and maintaining the patient database.
- Manage provider schedules, work claim hold buckets, complete daily chart checks, and coordinate payment of clinic bills.
- Coordinate insurance benefits and comply with insurance regulations to ensure payment for services.
- Ensure intake procedures are followed and completed by all staff.
- Assist with enforcing policy compliance and policy changes.
Benefits
- Medical, dental, vision, and insurance coverage for employees and their families.
- Life, AD&D, and long-term disability insurance.
- Physical therapy benefits for employees and their families.
- Parental leave.
- Continued education stipend.
- One day of continuing education PTO annually.
- Accrue up to 15 days of PTO for sick and vacation time, with accrual increasing over time.
- Six paid holidays, one charitable giving day, and up to two personal days.
- 401(k) and profit-sharing program, up to 5% of total compensation.
- Interactive wellness program with rewards for balanced, healthy living.
- MedBridge learning subscription.
- Potential student loan repayment.
- Potential annual performance bonus.
- Ongoing mentorship and continuing education opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
