Administrative Coordinator, Lead

Therapeutic Associates Physical Therapy•Vancouver, WA

3d•$18 - $22

About The Position

Therapeutic Associates Vancouver Physical Therapy is seeking a full-time Lead Administrative Coordinator to provide office support and help ensure the effective and efficient operation of the clinic. The role coordinates the daily work of administrative support staff and supports high-quality customer service for patients, visitors, and care partners. It also manages front-office operations, patient and provider scheduling, insurance and billing processes, clinic payments, intake procedures, and adherence to policies.

Requirements

Associate degree or equivalent experience.
Basic proficiency with Microsoft Office products, including Word, Excel, and Outlook.

Nice To Haves

Customer service experience.
Prior medical office experience.

Responsibilities

Coordinate the daily operations of administrative support staff and ensure quality customer service for patients, visitors, and care partners.
Manage front-office duties, including insurance authorization and billing, patient registration, answering phones, scheduling appointments, and maintaining the patient database.
Manage provider schedules, work claim hold buckets, complete daily chart checks, and coordinate payment of clinic bills.
Coordinate insurance benefits and comply with insurance regulations to ensure payment for services.
Ensure all staff follow and complete intake procedures.
Assist with enforcing policy compliance and implementing policy changes.

Benefits

Medical, vision, prescription, and dental insurance for employees and their families.
Interactive wellness program with rewards for balanced, healthy living and mental health.
Employee Assistance Plan.
Life and AD&D insurance for employees and their families.
Long-term disability.
Accrual of up to 15 days of PTO for sick and vacation time, increasing with tenure.
Six paid holidays, one charitable giving day, and up to two personal holidays.
401(k).
Potential student loan repayment.
Potential annual performance bonus.
Continuing education package, including a $500 annual stipend, up to one day of continuing education PTO annually, and a MedBridge Learning Subscription.
Tuition Advancement program for pre- and post-professional education, subject to an application process.
Employee Service Scholarship, subject to an application process.
Community and philanthropic support through individual grants and paid time off.