Lead Account Manager

GOAT Group

3d•$83,840 - $123,200•Remote

About The Position

This person manages their own book AND actively elevates the team around them. They do not wait for direction in either dimension. On the account side: proactive supply growth, data-driven prioritization, and commercial thinking from day one. On the team side: leading KPI reviews, being the go-to resource for ideas, coaching AMs through problems. The AI angle is genuine — we want someone who is already exploring these tools, has opinions about what they can do, and is excited to bring that curiosity to the team.

Requirements

Player-coach: manages their own accounts at a high level while actively supporting the team around them. Does not treat the lead responsibilities as a burden — is energized by helping others succeed
Genuine self-starter: spots opportunities and moves on them. Brings ideas before being asked. Has opinions on how to grow the business and is willing to advocate for them
AI-curious: actively exploring AI tools, not waiting for someone to hand them a workflow. Has already used AI to improve something about how they work and is excited about where it goes next
Market-aware: knows the apparel and resale landscape — what is selling, what buyers want, how the competitive environment is shifting — and uses that knowledge commercially, not just conversationally
Data-driven: pulls and interprets account performance data independently. Forms conclusions and arrives with a recommendation, not a data dump
Team developer: elevates the people around them. Shares what they're seeing, helps others think through problems, and is energized by the team's performance — not just their own book
5+ years in account management — wholesale, brand, or retail; luxury and resale apparel strongly preferred
People management or team lead experience
Demonstrated AI tool usage — active and exploratory, not theoretical
Confidentiality and discretion is a must

Responsibilities

Own and grow a defined book of existing US seller accounts — supply health, GMV growth, and relationship quality
Proactively identify supply gaps on accounts and arrive at the Director with a plan — not a flag
Assess each account's full potential: what do they have that we need, and what makes GOAT their preferred listing platform
Present regular, data-driven business reviews to accounts — commercially compelling, not just informational
Act as the go-to resource for the regional AM team: share ideas, market intelligence, and help teammates move from insight to action
Lead weekly KPI reviews for your account set autonomously — pull the numbers, draw your own conclusions, and bring a formulated plan to the Director
Contribute actively to team-level reviews: bring original thinking on what is working, what is not, and where the team should focus
Coach AMs through 1:1s — help them develop commercial instincts, sharpen their data usage, and hold their accounts to supply outcomes
Lead execution of seller initiatives and team projects from proposal through to measurement
Continuously monitor market dynamics — what is selling on other platforms, which brands and categories are gaining momentum, where GOAT has supply gaps relative to demand / other platforms
Translate market signals into commercial action: if something is trending externally, your accounts and the team should be moving on it, not reading about it after the fact
Feed regional intelligence into the Director and the strategy team on a consistent cadence
Actively use AI tools in day-to-day work: outreach, account performance summaries, market research, workflow automation
Bring genuine curiosity — explore new tools, test what works, and share what you find with the team
Be a practical reference point for AI usage across the AM team: not the only person using these tools, but someone who sets the tone for how the team thinks about them
Identify repetitive workflows that could be automated and bring those ideas to the Director