Lead Account Manager

Interra Health • Boston, MA

4d • Remote

About The Position

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone. The Lead Account Manager is a strategic, customer-facing player-coach responsible for managing a portfolio of high-value accounts while helping build a more consistent and scalable account management function across Interra Health. This role may support either DoseSpot or pVerify based on business need and is expected to evolve as the company continues moving toward a unified, segment-based account management model. The role reports to the Head of Account Management and partners closely with Sales, Product, Support, Marketing, and Operations to improve retention, strengthen executive relationships, and create clearer visibility into customer health, risk, adoption, and growth opportunities across the segment.

Requirements

• Typically requires 7+ years of experience in Account Management, Customer Success, or a similar post-sale commercial role, along with a Bachelor’s degree or equivalent practical experience.
• Brings deep knowledge of account management practices, customer health methodologies, and SaaS commercial models, ideally in healthcare technology.
• Operates independently, prioritizes effectively across a complex portfolio, and exercises sound judgment in managing renewals, customer risk, and growth opportunities.
• Navigates complex, multi-stakeholder customer situations involving renewal risk, product limitations, organizational change, or competitive pressure.
• Identifies patterns across accounts and translates them into scalable solutions, process improvements, and escalation priorities.
• Creates practical frameworks and reporting approaches where they do not yet exist.
• Works cross-functionally with Product, Sales, Support, Marketing, Operations, and executive leadership.
• Coaches others while owning a strategic book of business and serves as a key conduit between the field and leadership by translating customer and segment signals into actionable recommendations.
• Requires strong asynchronous communication, thoughtful prioritization, and comfort operating in a remote-first environment.

Nice To Haves

• Familiarity with tools such as ChatGPT or Claude is a plus; candidates who use AI thoughtfully to improve execution, prioritization, and decision-making will be well positioned for success in this role.

Responsibilities

• Own a portfolio of high-value accounts with full accountability for retention, growth, and executive relationship management — including business reviews, renewal planning, and C-suite engagement.
• Coach Account Managers and Senior Account Managers on customer planning, risk mitigation, stakeholder mapping, and growth strategy.
• Own proactive outreach to the segment book when new products or features roll out — not waiting for clients to discover them; field objections, clear escalation blockers, track adoption, and flag at-risk accounts to the Head of Account Management.
• Lead joint planning conversations with customers to uncover growth opportunities and deepen platform adoption.
• Build and maintain segment-level reporting on customer health, renewal risk, adoption trends, expansion opportunities, and account-level goals — including ARR growth, usage trends, and health scores — for use in executive communications.
• Surface friction points — product gaps, support patterns, onboarding challenges — in a data-informed way that drives action across the business.
• Serve as the primary voice of the customer for the segment, contributing structured insights to roadmap, packaging, and go-to-market decisions.
• Partner with the Head of Account Management to develop consistent AM processes, playbooks, forecasting practices, and operating rhythms.
• Partner cross-functionally with Product, Support, Sales, Marketing, and Operations to advocate for customer needs and manage complex escalations.
• Support the transition from product-based to segment-based account management, helping shape structure and process along the way.
• Leverage AI-enabled tools to improve customer health monitoring, streamline reporting workflows, surface renewal risk earlier, and increase the speed and quality of insights delivered to internal stakeholders and customers.

Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance
• Annual company offsite
• Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
• Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
• 401(k) company match
• One-time workspace reimbursement to help you optimize your remote workspace

What This Job Offers

• Job Type: Full-time
• Career Level: Senior