Account Lead

. Crane Worldwide Logistics . • Lockbourne, OH

6d • Onsite

About The Position

Acts as the primary contact with the client at a particular site and is available to the client for escalation when necessary. Serves as an intermediary for communication between the client and their operations teams, and the Crane Worldwide network. Responsible for maintaining and identifying problems with client KPIs, and escalating all shipment issues immediately to the client to ensure prompt resolution. Manages all client requests and follows up to ensure client needs are met. May organize, set priorities, schedule, and review work, but has no responsibility to hire, terminate, review performance, or make pay decisions. Responsible for managing client reports and assuring accuracy. Plans warehouse layout and other storage areas, considering turnover, size, weight, and related factors of items stored. Leads or assists in new client implementation requirements from a system, process, and documentation standpoint. Works directly with operational staff, leadership, and the client’s staff to understand business requirements and how to implement new processes to accomplish mutual goals. Learns to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures. Other duties as assigned.

Requirements

• Strong leadership, exhibits confidence in self and others
• Excellent written and verbal communication skills
• Demonstrates effective negotiation and closing techniques
• Excellent organization and problem-solving skills
• Meets challenges with resourcefulness
• Generates suggestions for improving work
• Works well in a team environment
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Be able to lift 50 lbs
• Ability to drive a forklift and become certified by Crane Worldwide
• High school diploma or GED/Bachelor’s degree preferred
• 3 to 5 years’ experience or combination experience and education

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Acts as primary contact with client at that particular site and is available to the client for escalation when necessary
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network
• Maintain and identify problems with client KPI’s
• Escalate all issues with a shipment immediately to the client to insure prompt resolution
• Manage all client requests and follow up to insure that the client needs are met
• Plans layout of warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
• Lead or assist in new client implementation requirements from a system, process, and documentation standpoint.
• Work directly with the operational staff, leadership, and client’s staff to understand business requirements, and how to implement new processes to accomplish mutual goals.
• Learn to operate, navigate, and train CWW Employees on warehouse systems, processes, and procedures.
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level