Lead Academic Advisor (Student Services Professional III)

CSU Careers • San Diego, CA

10h • Hybrid

About The Position

The Lead Academic Advisor plays a key leadership role in helping Fowler College of Business students successfully navigate their academic journey from enrollment through graduation. As a member of the Center for Student Success, this position provides comprehensive advising to a diverse population of approximately 8,500 undergraduate business students while serving as a resource and leading the academic advising team. Beyond direct student support, the role helps shape advising initiatives, trains and develop advisors, and partners with Center leadership to strengthen retention, degree progress, and the overall student experience. This is an exciting opportunity for an experienced advising professional who is passionate about student success and ready to combine hands-on advising with team leadership and strategic program development.

Requirements

• Ability to interact effectively with students, their support system, faculty, and staff and to work as a member of a team.
• Experience using MS Office Suite (or Google Workspace) and familiarity with web-based applications.
• Flexibility, and attention to detail are required.
• Ability to manage multiple tasks.
• Must maintain confidentiality of student information and records.
• Four years of experience working in a college or university’s admissions, advising, evaluations, registrar, or other student services related office.

Nice To Haves

• One year in the program area to which assigned may be preferred but is not required.
• Experience presenting to diverse audiences of varying size is preferred.
• Experience in student advising is preferred.
• Experience explaining and interpreting academic policies governing a public or private university either in person, via Zoom, on the phone or via email is preferred.
• Experience working in an academic setting is preferred.
• Master’s degree is preferred.

Responsibilities

• Provide comprehensive individual and group academic advising to prospective and current students and graduation candidates across multiple service formats.
• Counsel academically at-risk students and those facing barriers to degree progress, developing solutions and connecting them with appropriate College and campus resources.
• Serve as a lead resource for academic advising staff, including training and supporting new and current advisors and promoting consistent advising practices.
• Partner with Center leadership to evaluate advising initiatives and recommend strategies that strengthen student success, retention, and timely graduation.
• Contribute to Coordinated Care Advising, Center for Student Success programs, events, policies, and procedures that enhance the undergraduate student experience.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash, life and disability insurance, legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level