Academic Services Professional

University of Colorado•Colorado Springs, CO

1d•$50,907 - $65,686•Remote

About The Position

The University of Colorado Colorado Springs (UCCS) is seeking an Academic Services Professional to join the Extended Studies Academic Outreach Department, specifically focusing on High School Programs. This role is crucial for providing primary customer service, information, and problem-solving for both internal and external audiences regarding the diverse courses and programs offered. The position also offers operational support by leveraging various University systems and serves as the HR and Financials Liaison for the department. UCCS is located at the base of the Rocky Mountains in Colorado Springs, offering a vibrant community with a blend of natural beauty, history, arts, and a growing tech scene. The university is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

Requirements

A Bachelor’s degree from an accredited institution of higher education is required. (Substitution: A combination of education and related experience may be considered in lieu of a degree on a year for year basis)
Must have experience working in a university, college or high school setting.
Must have experience with detailed data entry is required.
Experience in course/program management in a revenue generating environment is required.
All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.

Responsibilities

Serve as the primary customer service specialist, providing information and problem-solving for internal and external audiences regarding Extended Studies Academic Outreach | High School Programs.
Provide operational support by utilizing various University systems.
Assist in managing Noncredit programs and provide operational support for High School Programs.
Serve as the primary HR and Financials Liaison for the Extended Studies Academic Outreach department.
Assist faculty, staff, students, parents, and all customers via phone and email who are seeking information regarding Extended Studies Academic Outreach | High School Programs.
Manage day-to-day operational office support and contribute to the vision of Extended Studies Academic Outreach department.
Responsible for accurate data entry of Course Information Sheets (CIS) for Extended Studies Academic Outreach courses, resolves suspended and duplicate applications, generates grade rosters, inputs grades, registrations, drops/withdrawals, utilizes system reports in CU-SIS and other University systems as needed.
Communicate and actively engage with Admissions and Records teams regarding application and course scheduling processes to ensure all associated tasks are following University protocol.
Communicate with campus departments regarding procedures and policies for scheduling Extended Studies Academic Outreach courses in CU-SIS.
Serve on University and community committees as deemed necessary to accomplish the vision of Extended Studies Academic Outreach initiatives.
Assist in managing noncredit CEU courses.
Collaborate with campus departments and others to develop, implement, and advertise noncredit courses.
Update and improve enrollment instructions and websites for noncredit programs.
Assist in managing high school programs.
Communicate with administrators, parents, and students regarding program options.
Update and improve enrollment instructions and websites for high school programs.
Act as HR Liaison for Extended Studies Academic Outreach programs, creating and processing Letters of Offer, Scope of Work contracts, and Person of Interest forms.
Responsible for accurate data entry in the HCM or PSC system for payments.
Attend HR Liaison meetings/updates to ensure all University procedures are followed.
Manage all Procurement Services tasks such as pcard reconciliation, office supply ordering, creating SPOs and other forms of payment of expenses as needed through CU MarketPlace and Concur Travel system.
Assist with Financial tasks such as Creating Journal Entries.
Attend Financial Liaison meetings/updates to ensure all University Procedures are followed for Extended Studies Academic Outreach programs.