Lawn Sprinkler Center Supervisor

BIG TOOL BOX INC•Centennial, CO

11d•$19 - $26•Onsite

About The Position

Big Tool Box is seeking a Lawn Sprinkler Center Supervisor to lead its in-store irrigation design, product, and service operations. The supervisor oversees team leadership, merchandising, scheduling, customer follow-up, and monitoring sprinkler-related Rental/Repair service. The role drives seasonal revenue through irrigation system design, team coaching, and coordination with the Rental/Repair Center. It is a full-time salaried or hourly leadership position with vendor design software, POS administration, and planogram authority. The supervisor may also oversee floor activities around the Rental Counter and Shop as needed. Big Tool Box emphasizes praiseworthy customer service in every interaction. The role includes developing staff, creating irrigation designs and customer solutions, maintaining merchandising standards, coordinating schedules and operational flow, following up with customers, monitoring Rental/Repair service, and maintaining inventory accuracy and compliance. Early spring and summer availability is flexible, with weekend and evening availability during peak selling seasons.

Requirements

High school diploma or GED.
At least 2 years of irrigation retail or design experience.
At least 1 year of experience leading a small team.
Rental/Repair coordination experience.
Working knowledge of Microsoft Office products.
Ability to lift and carry 50 pounds repeatedly.
Ability to stand and walk for a full shift indoors and outdoors, and bend and kneel to demonstrate risers.
Weekend and evening availability during peak selling seasons.
Passion for smart irrigation, water conservation, and zero-call-back service.

Nice To Haves

Irrigation Association (IA) certification or CID certification is strongly preferred.
Irrigation design experience is a significant plus.
Scheduling software fluency.
Ability to develop seasonal staff into design-capable sales associates.

Responsibilities

Hire, train, and schedule seasonal associates on brand knowledge, design basics, POS contracts, and safety.
Conduct daily staff huddles to review new arrivals, upsell goals, and Rental/Repair handoffs.
Monitor schedules to support customer service across the sprinkler center, rental counter, and shop/repair areas.
Create custom irrigation designs using Hunter Hydrawise, Rain Bird IQ, or graph paper, including calculations for GPM, PSI, head spacing, and valve zoning.
Quote job-lot bundles for contractors and coordinate will-call staging, pro pricing, and delivery.
Host Saturday Sprinkler School clinics and demonstrate Wi-Fi controllers, flow sensors, and pressure regulation.
Keep shelves clean and stocked; build and refresh planogrammed aisles, endcaps, sidestacks, and demo stations.
Cross-merchandise irrigation and plumbing products, install brand point-of-purchase materials and tutorials, and photograph setups for social and corporate use.
Ensure the rental-area floor is stocked with needed items for a seamless customer experience.
Help write weekly staff schedules covering contractor mornings, weekend clinics, and Rental/Repair overlap.
Coordinate trencher rentals, pipe puller check-outs, and repair drop-offs with the Rental/Repair Supervisor.
Adjust staffing for call-outs and maintain a 1:1 design-to-sales ratio during rush periods.
Monitor and complete parts orders to ensure repair parts are available.
Follow up within 24 hours on quotes, special orders, and Rental/Repair sprinkler jobs.
Monitor Rental/Repair service, including trencher blade wear, timer battery swaps, nozzle cleaning, and 24-hour turnaround.
Resolve customer escalations involving irrigation systems, leaks, and connected apps.
Maintain 98% inventory accuracy through daily cycle counts and Mango report actions.
Place weekly vendor-direct orders, reconcile shortages, and update minimum/maximum inventory levels.
Perform other duties as assigned by store management.