Law Enforce Telecom Sys Spec III

State of Oklahoma•Oklahoma City, OK

7d•Onsite

About The Position

Positions in this job family are assigned responsibilities involving the operation and administration of the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This is the specialist level of this job family where employees are assigned responsibilities involving advanced level technical work in the operation or maintenance of equipment in the OLETS message switching system, audits of telecommunications procedures used by local, state, and federal law enforcement and criminal justice agencies, providing technical and administrative support to OLETS, or similar duties and responsibilities. This may also include responsibility for providing technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.

Requirements

Six years of experience as a telecommunications dispatcher in a law enforcement telecommunications system or as a network specialist in a data communications system or an equivalent combination of education and experience.
Substitution of six hours of computer science coursework for each year of the required experience with a maximum substitution of 18 semester hours.
Ability to establish and maintain effective working relationships with others.
Ability to maintain operating efficiency under stressful conditions.
Ability to identify problems and recommend solutions.
Ability to work independently and determine appropriate solutions to problems.
Ability to analyze and resolve complex systems problems.
Ability to communicate with a wide variety of individuals both orally and in writing.
Ability to provide training and assistance to others.
Must be an OLETS certified terminal operator or obtain operator certification before completion of the probationary period.
Must be willing and able to perform all job-related travel associated with this position.
Must be willing and able to work irregular hours, i.e., rotating shifts.
Must pass the background investigation required by the Department of Public Safety including the submission of fingerprints.

Responsibilities

Operates and maintains the Oklahoma Law Enforcement Telecommunications message switching system for the exchange of information between criminal justice agencies and databases accessible via OLETS.ms (NLETS), the Oklahoma State Computer Files (SCOM), the Oklahoma State Bureau of Investigation (OSBI), and the Tax Commission Vehicle Registration Files (VREG).
Employs system resources to maintain operations at an acceptable level in accordance with applicable memoranda, manuals, procedures and rules.
Interprets and applies technical documentation related to terminal and peripheral equipment.
Creates and monitors connections to the switch and databases accessible via the switch, troubleshoots issues, reports problems to proper authority for resolution.
Tests, authorizes and tracks modifications to vendor customized software programs.
Conducts audits of federal, state, and local law enforcement and criminal justice agencies accessing the OLETS network.
Documents audit findings.
Completes investigations regarding misuse or criminal violation of prescribed state/federal laws, rules, or regulations with respect to these data bases and the OLETS Network.
Provides technical and administrative support to local, state, and federal law enforcement and criminal justice agencies in the use of information obtained via OLETS.
Reviews information in databases for completeness and accuracy.
Corrects errors and advises appropriate agency of corrections.
Gathers and summarizes information and data for the preparation of correspondence and reports.
Monitors messages received from law enforcement and criminal justice agency terminal users for compliance with state and federal laws and regulations and OLETS policies and procedures.
Researches criminal history information as required and locates and retrieves messages from the system.
Makes and receives telephone requests from user agencies regarding message preparation and information accessed via OLETS.
Logs and enters user errors and other incident reports.
Provides technical supervision, training, or assistance to other Telecommunications Specialists in completing assigned duties and responsibilities.