Public Safety Telecom Spec.

Main Line Health•Lower Merion Township, PA

3d•Onsite

About The Position

The Telecommunicator-Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology. The Specialist answers a high volume of emergent and non-emergency telephone calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties. The Specialist utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc. ); manage incident communication and documentation using records management system (RMS); and initiate emergency activations for affected facilities and personnel. The Specialist develops constructive and cooperative working relationships within the department / organization and maintains those relationships while producing quality and quantitative results in an environment focused on diversity, respect, and inclusion. Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

Requirements

High School diploma or equivalent required
Acquire and maintain the APCO Public Safety Telecommunicator 1 (PST-1) certification

Nice To Haves

Minimum of five years of customer service and/or call center experience preferred

Responsibilities

Receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology.
Answers a high volume of emergent and non-emergency telephone calls.
Dispatches public safety resources to reported incidents.
Provides relevant information to callers.
Routes calls to the appropriate parties.
Utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc.).
Manages incident communication and documentation using records management system (RMS).
Initiates emergency activations for affected facilities and personnel.
Develops constructive and cooperative working relationships within the department / organization and maintains those relationships while producing quality and quantitative results in an environment focused on diversity, respect, and inclusion.