Laundry Operations Associate

HOPE HAVEN INC•Charlotte, NC

3d•$18 - $20•Onsite

About The Position

The Laundry Operations Associate picks up and delivers laundry items between Hope Haven and its clients, including churches, restaurants, and catering companies. The role operates a company van or box truck, handles and verifies laundry loads, maintains delivery records, and represents Hope Haven professionally on assigned routes. When the Laundry Gift in Kind Manager is out of the office, the associate fully operates the laundry department and serves as its point of contact. Duties include overseeing daily processing, sorting, and quality checks; coordinating staff schedules and assignments; monitoring supplies; responding to routine questions; and briefing the manager on operational issues upon their return. The associate also supervises Hope Haven residents participating in FBA programs during on-site work, van routes, and work at client, partner, and community sites. The role models professional work habits, provides guidance, and reports attendance, conduct, or safety concerns to FBA program staff. A valid driver’s license and continued eligibility for coverage under Hope Haven’s automobile insurance policy are required.

Requirements

Valid, unrestricted driver’s license issued by North Carolina or another U.S. jurisdiction acceptable to the company and its automobile insurer; CDL is not required.
Clean driving record that satisfies the company’s automobile insurance eligibility criteria, typically including no at-fault accidents, DUI/DWI convictions or pleas, or major moving violations in the preceding three years.
Must remain insurable under the company’s automobile insurance policy while driving on company business.
Comfort and capability driving both a van and a box truck safely.
High school diploma or equivalent.
Experience with laundry operations, including commercial washers, dryers, presses, and ironing equipment.
Experience with staff scheduling and coordinating daily work assignments.
Strong attention to detail in sorting, counting, and verifying client orders.
Strong time-management, organizational, and route-planning skills.
Strong problem-solving and supervisory ability to run the department independently.
Reliable, punctual, and dependable attendance.
Ability to pass a background check and driving-record review.
Ability to repeatedly lift, carry, and load laundry bags and bins weighing up to 50 pounds.
Ability to stand, bend, walk, and load and unload frequently throughout the shift.
Ability to safely operate a van and box truck for repeated stops throughout the shift.

Nice To Haves

Prior experience in driving, delivery, or hospitality services.
Experience supervising or mentoring program participants.

Responsibilities

Operate a company van or box truck to pick up and deliver laundry items on assigned routes.
Safely and efficiently load, unload, and transport laundry bags and bins, verifying item counts against manifests or tickets.
Obtain signatures or confirmations at each stop and maintain accurate delivery logs.
Conduct pre-trip and post-trip vehicle inspections and promptly report maintenance or safety concerns.
Follow traffic laws and Hope Haven vehicle safety policies.
Represent Hope Haven professionally and provide a high level of service to clients.
Fully operate the laundry department and serve as its point of contact when the Laundry Manager is out of the office.
Oversee day-to-day laundry processing, sorting, and quality checks.
Coordinate laundry staff schedules and assignments.
Monitor supply levels and report reorder needs to management.
Address routine client and staff questions and escalate issues as needed.
Brief the Laundry Manager on operational issues and decisions upon their return.
Supervise Hope Haven residents participating in FBA programs during on-site laundry work, van routes, and work at client, partner, and community sites.
Model professional work habits and provide on-the-job guidance and instruction to residents.
Promptly report residents’ attendance, conduct, or safety concerns to FBA program staff.
Maintain a valid driver’s license and remain insurable under Hope Haven’s automobile insurance policy.