Laundry Linen Porter/Driver (FT)

Grand Traverse Resort and Spa•Acme, MI

11d•Onsite

About The Position

The Laundry Linen Porter/Driver is responsible for loading, driving, and transporting clean and soiled linens between the laundry facility and resort departments or lodging buildings. The role supports housekeeping, health club, and spa teams by keeping linens stocked and organized, helping ensure guest comfort and smooth resort operations. The position also assists with laundry work as business needs require, including sorting soiled linen, loading and unloading washers and dryers, and ironing. The employee maintains delivery and inventory records, inspects and cares for the vehicle and equipment, monitors linen quality, and follows safe work and driving practices. Start and end times depend on daily work volume, and the employee remains on duty until assignments set by the manager are complete. The schedule is flexible and may include evenings, weekends, and occasional holidays.

Requirements

Hold a valid Michigan chauffeur’s license and have a good driving record.
Be at least 21 years old to be insurable under the GTRS insurance policy.
Have strong interpersonal skills and a team-oriented approach; motivate others through work habits and set a good example.
Demonstrate effective time management when completing assigned tasks.
Have excellent customer service and written and verbal communication skills.
Be motivated, maintain a positive attitude, and perform effectively under high-pressure or high-volume conditions.
Be able to lift, push, and pull heavy items, often 50 pounds and up to 700 pounds.
Have the physical stamina to operate liftgates and hand pumps.
Be able to work in elevated temperatures of 85–100 degrees and high humidity, especially during summer.
Be able to walk, sit, climb or balance, and stoop, kneel, crouch, crawl, or stand for extended periods.
Comprehend and follow directions, schedules, routes, and procedures.
Read and interpret handbooks, reports, operating and maintenance instructions, and procedure manuals.
Maintain strong attention to detail and organizational skills.
Handle stressful and difficult situations or interactions while remaining focused and professional.
Work productively under strict time constraints and variable deadlines, including last-minute requests and changes.
Pass a background investigation and drug screen as a condition of employment.

Responsibilities

Securely load clean linens onto the truck and unload clean and soiled linens at resort locations and the laundry facility.
Maintain delivery logs, inventory counts, and required paperwork accurately.
Assist with inventory management at department locations and ensure correct items are delivered and stocked.
Conduct pre-trip and post-trip vehicle inspections, keep the truck clean, and promptly report vehicle issues, malfunctions, or damage to the Laundry Manager.
Maintain gasoline levels and record fuel quantities and odometer readings on the daily log.
Alert the Laundry Manager to problems with pickups or deliveries.
Assist with sorting soiled linens, loading and unloading washers and dryers, ironing, and other laundry duties as business demands require.
Monitor the quality of laundered items and report misuse of linen or terry to the Laundry Manager.
Maintain clean equipment and work areas.
Maintain service-oriented relationships with internal and external customers.
Work safely, follow standard operating procedures, and use personal protective equipment.
Follow driver and vehicle rules, operator requirements, traffic laws, and safe driving practices.
Comply with workplace health and safety procedures, including OSHA and MIOSHA requirements.
Take accountability for work duties, assignments, and performance expectations.
Give and receive feedback positively and model positive behavior and attitude.
Follow uniform and personal appearance standards in the Employee Handbook.
Model GTRS Core Values and follow GTRS policies, procedures, and standards.
Perform other reasonable related responsibilities assigned by a supervisor or resort management.