Laundry Attendant - Part time, Days

DoubleTree by Hilton Rochester•City of Rochester, NY

About The Position

The House Laundry Attendant is responsible for washing, ironing, folding, and distributing soiled linens, towels, napkins, and tablecloths. The role involves operating laundry equipment, sorting and treating linens, maintaining a clean work area, and supporting guest satisfaction. The attendant is expected to provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees, and to follow hotel standards and safety requirements. The position requires a high school diploma or equivalent and/or experience in a hotel or related field, preferred. The work may involve flexible and long hours, lifting or moving loads, and standing for the entire shift. The position pays $15.50 per hour.

Requirements

  • High school diploma or equivalent and/or experience in a hotel or related field preferred.
  • Able to communicate effectively, verbally and in writing, with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Effective listening skills and ability to understand and clarify concerns raised by employees and guests.
  • Ability to multitask and prioritize departmental functions to meet deadlines.
  • Ability to understand and apply complex information and data from various sources to meet objectives.
  • Ability to maintain confidentiality and show initiative.
  • Ability to understand and operate washing machines, dryers, and an iron.
  • Ability to stand for the entire shift.
  • Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Flexible and long hours may sometimes be required.

Nice To Haves

  • Experience in a hotel or related field.

Responsibilities

  • Operate washing machines and dryers; load and unload washes according to standards.
  • Wash and dry dirty linens, towels, rags, and other laundry.
  • Sort hotel linen by type, color, size, and other categories.
  • Pre-treat stained linen before washing.
  • Clean the dryer filter daily and maintain equipment as trained.
  • Operate the iron according to standards and ensure it is turned off at the end of the day.
  • Sweep and mop laundry floors and keep linens off the floor.
  • Fold towels and linens.
  • Remove and sort dirty linens and towels from laundry carts.
  • Keep laundry carts clean and free of debris.
  • Maintain a clean work area.
  • Sort clean laundry and load it onto carts.
  • Ensure overall guest satisfaction.
  • Communicate courteously and effectively with employees and guests; listen to and clarify concerns.
  • Multitask and prioritize departmental functions to meet deadlines.
  • Attend required hotel meetings and trainings and maintain regular attendance.
  • Maintain personal appearance and grooming standards, including the proper uniform and nametag.
  • Comply with hotel standards and regulations to support safe and efficient operations.
  • Identify problem areas and assist with implementing solutions; handle problems by anticipating, preventing, identifying, and resolving them as needed.
  • Cross-train in other hotel-related areas, maintain confidentiality, and show initiative by anticipating guest or operational needs.
  • Perform other duties as requested by management and maintain a warm, friendly demeanor.
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