Laundry Attendant ("Ayudante de Lavanderia")

Azul Hospitality•Phoenix, AZ

2d•Onsite

About The Position

The Laundry Attendant performs all stages of linen processing, including collecting, transporting, sorting, weighing, loading and unloading laundry equipment, ironing, folding, storing, and delivering linens. The role supports the housekeeping team by maintaining the cleanliness, quality, and presentation of linens and helping ensure guests have fresh, clean, and comfortable accommodations. The position is based at the AC Element Phoenix City North in Phoenix, Arizona, as part of the pre-opening team for a new dual-brand hotel scheduled to open in Q4 2026. The attendant also keeps laundry work areas and equipment clean and organized, follows safety procedures, and may assist with guest inquiries, guest-room and public-area cleaning, and other reasonable duties requested by supervisors. Work schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent education required.
Must be able to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills.
Excellent customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Self-driven and able to work independently.
Knowledge of the safe use of cleaning products and operation of laundry equipment.
Ability to perform the essential job functions with or without reasonable accommodation.
Ability to stand and maintain well-paced mobility for up to four hours at a time, maneuver between simultaneous functions, work in limited spaces, and reach other hotel departments promptly.
Ability to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity, including near and color vision and depth perception.
Ability to use fingers and make substantial wrist and hand movements for picking, pinching, typing, and carrying out tasks.
Ability to observe and distinguish product quality and detect signs of emergency situations.
Ability to maintain a neat, clean, and well-groomed appearance under Azul Hospitality standards.
Regular attendance is essential; schedules may vary to meet hotel business needs.

Nice To Haves

Previous experience in a laundry department.
Experience using industrial washing, drying, and ironing equipment.

Responsibilities

Collect, transport, sort, weigh, load, and unload linens and other laundry items.
Inspect linens and remove ripped or soiled items.
Wash and dry linens, towels, rags, and other items as directed by management.
Clean dryer filters daily and maintain equipment as trained.
Operate irons according to hotel standards.
Sort dried articles by identification number or type, then fold and place them in the appropriate storage bins.
Fold linens and towels and stock linen carts as required.
Sweep and mop laundry floors, keeping linens off the floor.
Clean and maintain equipment and machinery; perform required preventive maintenance or contact a supervisor or the maintenance department.
Mend torn articles as needed.
Deliver and stock terry and linen in linen closets, housekeeping carts, the Fitness Center, and the Pool.
Keep work areas clean and organized.
Assist Housekeeping with cleaning guest rooms and public areas as needed.
Assist with guest inquiries.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
Perform other duties as assigned or reasonably requested by managers and supervisors.
Maintain regular attendance and attend scheduled training sessions and meetings.