Launch Program Manager

EverDriven•Greenwood Village, CO

9h•Onsite

About The Position

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. The Launch Program Manager is EverDriven’s primary project manager and accountable for leading complex, high-visibility client onboardings. In this role, you will own the full launch lifecycle. From initial scoping and planning through supply readiness, launch execution, and stabilization, ensuring new markets and clients stand up successfully and transition smoothly to steady-state operations. Beyond individual launches, the Launch Project Manager plays a key role in EverDriven’s broader Stakeholder Onboarding initiative, a company-wide effort to standardize and scale how we bring new clients on board. You will contribute to playbook development, process implementation, and adoption efforts as this program moves from design through full operationalization.

Requirements

Bachelor’s degree or equivalent business experience
5+ years of experience in logistic operations, or client services, with demonstrated success managing complex, multi-stakeholder projects
3 + years proven project management skills—you can own a project plan, drive accountability across functions, and keep a complicated launch on track
Proven ability to build and grow client relationships at senior levels
Strong analytical, strategic thinking, and decision-making capabilities
Clear, direct communicator who can manage up, across, and with external clients without losing time
Proficiency in project management tools (Asana preferred), Microsoft Office, and CRM/data platforms
Must pass a background check and drug screening as a condition of employment
Regular travel required

Responsibilities

Own end-to-end project management for complex, high-visibility client onboardings from initial scoping through formal handoff to steady-state operations
Drive all launch gates: scope validation, SOW development, project planning, supply readiness, launch execution, and post-launch stabilization
Evaluate incoming projects for scope and complexity; confirm project classification and ownership in coordination with Field Operations
Build and maintain the Asana project plan and project charter for each launch, including task assignment, milestones, client-specific subtasks, and risk tracking
Lead scope meetings, internal SOW alignment, kick-off calls with clients, and stand-up cadences across cross-functional stakeholders
Oversight of driver recruitment tracking, SP validation, and vetting management; hold S&I accountable for recruiting and supply readiness reporting throughout the launch funnel
Drive daily and weekly stakeholder updates, KPI monitoring for the first 30 days, incentive tracking, and the internal postmortem
Provide interim leadership and operational support during market/area transitions or leadership gaps
Deliver “hot spot” support by triaging struggling Areas, identifying root causes, and guiding the creation and execution of action plans
Support and execute special operations projects aligned with organizational priorities
Drive adoption of new workflows and process changes; track implementation outcomes and feed learnings back to the Business Process Improvement Team
Provide oversight and reinforcement of rolled-out operational workflow changes to ensure consistency, adoption, and effectiveness