Program Manager (Launch Specialist), RLOI

Amazon • Nashville, TN

1d • Remote

About The Position

The Program Manager, UTR-AG Launch Specialist leads the planning, coordination, and execution of Advanced Grading (AG) launches across the ReLo network, serving as the subject matter expert for AG activities from site readiness through go-live. This role partners closely with site operations, PM, product, and cross-functional stakeholders to drive consistent AG implementation, ensuring alignment with program standards and operational goals. The PM develops and maintains launch playbooks, tracks milestones, and proactively identifies and mitigates risks to keep AG rollouts on schedule and within scope. This role also supports continuous improvement efforts by capturing site-level learnings, standardizing best practices, and scaling successful AG models across the network. As a trusted partner to ReLo site teams, the UTR-AG Launch Specialist reduces complexity, enables smooth transitions, and ensures sites are fully equipped to sustain AG operations post-launch.

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and zero emissions – to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems. Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Responsibilities

• Own end-to-end Advanced Grading launch activities across ReLo sites, managing timelines, milestones, and site readiness through go-live.
• Partner with site ops, PMO, and cross-functional teams to ensure smooth AG rollouts aligned with program and operational goals.
• Develop and update AG launch SOPs and playbooks, standardizing best practices across the ReLo network.
• Identify and escalate risks early, driving timely resolution to keep launches on track.
• Track site performance post-launch, drive continuous improvement, and serve as the AG subject matter expert across the network.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed