Lateral 9-1-1 Emergency Communications Dispatcher Trainee

City of Portland•9911 SE Bush St. Portland, OR

2d•Onsite

About The Position

These positions are contingent upon final funding approval and may be subject to change. If you are currently working as a 9-1-1 call taker and police dispatcher now, or have experience within the last year working in those positions at a 9-1-1 center, bring your training, skills, and enthusiasm to the Bureau of Emergency Communications (BOEC). Join our 9-1-1 call center and contribute to the community safety of the Portland metro area. Emergency Communications Lateral Police Dispatch Trainees receive paid training that will prepare you to answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders for our community. The work of 9-1-1 is fast-paced and rewarding but often performed under stressful demands for speed and accuracy. We routinely assess our employees’ work, providing feedback and training to ensure that we are delivering quality service to the public and to our partner agencies.

Requirements

Currently hold, or have held certification in Telecommunications and Emergency Medical Dispatch (or equivalent training to State of Oregon Department of Public Safety Standards and Training) within the last year.
Knowledge of the proper use of a public safety radio system.
Experience dispatching police and emergency units.
Experience utilizing multiple computer monitors and a keyboard to accurately enter spoken information.
Experience using street maps and computer mapping systems to locate addresses, streets, block numbers, etc.
Ability to prioritize tasks, adjust priorities, and remain focused when the number and variety of tasks change or when faced with situations that may be upsetting.
Ability to remember and accurately transcribe spoken information including names, addresses, sequences of letters and numbers, descriptions and directions.
High school diploma or GED.
Be at least 18 years old at time of hire.
Ability to type 40 Net Words Per Minute (wpm) with 90% accuracy.
Ability to pass a background investigation through the Criminal Justice Information Services System.

Nice To Haves

Currently working as a 9-1-1 call taker and police dispatcher now, or have experience within the last year working in those positions at a 9-1-1 center.

Responsibilities

Answer 9-1-1/non-emergency calls and dispatch police, fire, medical and mental health responders.
Demonstrate proficiency in answering 9-1-1 and non-emergency calls.
Use the radio and CAD to record requests for emergency services.
Dispatch responders.
Monitor the status of field units.