Dispatcher II (Lateral)

City of Folsom•Folsom, CA

6d•Onsite

About The Position

The City of Folsom is currently recruiting for a Dispatcher II to join the Communications team for the Folsom Police Department. Qualified candidates must have at least one (1) year of full-time dispatch experience with a governmental law enforcement agency, must have utilized a computer-aided dispatch system to perform job duties, and must possess a valid P.O.S.T. Dispatch certificate. Under immediate and general supervision of the Communications Supervisor, the Dispatcher II will receive all incoming requests for service either by telephone or radio; evaluate information received, determine proper course of action, and follow departmental procedures in carrying out the correct course of action. Dispatcher IIs may oversee, monitor, and/or direct the work of lower level personnel. The Dispatcher II is the experienced/journey level class in the series, fully competent to independently perform the full range of duties. This class is distinguished from those in the lower classification of Dispatcher I by the relative independence with which they perform their duties of applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor, and the possibility of being assigned as a Communications Training Officer. This is a non-exempt position represented by the Folsom Police Officers Association (FPOA). Successful candidates must pass multiple interviews, followed by an extensive background process, pre-employment physical, psychological evaluation, and anti-deception test.

Requirements

At least one (1) year of full-time dispatch experience with a governmental law enforcement agency.
Must have utilized a computer-aided dispatch system to perform job duties.
Possession of a valid P.O.S.T. Dispatch certificate.
High School Diploma, G.E.D., or equivalent to the completion of the 12th grade.
Duties routinely performed must be similar to those completed by dispatchers at the Folsom Police Department.
Must be willing to work varied, rotating shifts, including nights, weekends, and holidays.

Nice To Haves

Possession of, or the ability to obtain and retain, a California Class C driver license.

Responsibilities

Receive and respond to incoming routine and emergency telephone and radio calls, including 911 emergency calls.
Process calls from the public and dispatch police units using a computer-aided dispatch system.
Answer inquiries and public complaints, and dispatching appropriate units or equipment to handle routine and emergency calls.
Supply information to the public.
Maintain contact with local units on assignment and with personnel from other law enforcement agencies.
Monitor, respond to, and determine proper course of action related to radio transmissions.
Compile data and prepare reports of calls for service, equipment dispatched, and disposition.
Use computer system to request information from other law enforcement agencies and to input and retrieve data.
Perform a variety of difficult and technical police record keeping work.
Perform general office assistance and assignments.
Perform related duties as assigned.