(Lateral) Telecommunications Operator (911 Dispatcher)

City of Aurora•Aurora, IL

1d•Onsite

About The Position

The City of Aurora is seeking experienced Telecommunications Operator (911 dispatchers) for LATERAL entry with the Aurora Police Department. LATERAL Telecommunication Operator candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call taking experience is required. Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly.

Requirements

Minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency
Police dispatching and 911 call taking experience
High school diploma or GED equivalent
Ability to work rotating shifts during training period
Ability to work mandatory overtime
Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test
Tattoos to the head, neck and facial area are prohibited.
Hand tattoos are not allowed, however, there are very limited exceptions with approval from the Chief of Police.
Officers [Police Dept. Personnel] are permitted to have tattoos elsewhere, visible to the public, if the tattoo is not objectionable or demeaning to the image of the Department.
The nature, number, size, and location of the tattoos are all factors in determining whether such tattoos are objectionable or demeaning.
Examples include but are not limited to; tattoos that contain nudity, profanity, or to be perceived as gang related, criminal, obscene, sexual, racial, or detracts from the professional image of a law enforcement officer.
The covering of objectionable tattoos with make-up, sleeves, Band-Aids, etc., shall not constitute conforming to this policy.
All tattoos shall be covered for court appearances.

Nice To Haves

Spanish bilingual skills desired

Responsibilities

Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center
Perform constant data entry and retrieve information from a variety of computer systems
Extract data and record essential information during emergency calls
Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems
Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided)
Perform general clerical duties
Other duties as assigned related to position

Benefits

Annual pay increases (in accordance with Labor Agreement)
Health, dental, vision, and life insurances
Employee Assistance Program (EAP)
Illinois Municipal Retirement Fund (IMRF)
Paid vacations, holidays, floating holidays, personal days, and sick leave
Gym membership reimbursement
Uniform Allowance (as determined by labor agreement)
Interpreters Stipend
Tuition Reimbursement
May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)