LATAM Transformation Program Lead — People Services & Technology

Walmart • Bentonville, AR

1d • Onsite

About The Position

Own and drive the integrated execution of the People Services & Technology Strategy across LATAM, translating strategy into market implementation, operating-model transformation, technology enablement, and measurable business outcomes across Mexico, Chile, and Central America. This role serves as the point of accountability for transformation execution, ensuring workstreams remain aligned, decisions are made at the right level, risks are actively resolved, and committed outcomes are delivered on time.

Requirements

• Strong program leadership experience delivering complex, multi-market transformations.
• Demonstrated experience leading enterprise operating-model, process, and technology transformation.
• Proven ability to translate strategy into executable roadmaps, establish accountability, and deliver measurable outcomes.
• Strong executive stakeholder management, influence, and decision-driving capability across matrixed organizations.
• Experience managing complex dependencies, risks, resources, and competing priorities.
• Strong experience in process simplification, standardization, operational excellence, and continuous improvement.
• Ability to operate at both the strategic and execution level—connecting long-term transformation objectives with day-to-day delivery.
• Fluent in Spanish and English.
• Bachelor's degree in business, human resources, information technology, or related area and 1 year's experience in business, human resources, information technology, or related area.
• OR 3 years’ experience in business, human resources, information technology, or related area.
• 2 years' supervisory experience.

Nice To Haves

• Bachelor's degree in business, human resources, information technology, or related area, experience in business, human resources, information technology, or related area.
• Using advanced functionality of Microsoft Office

Responsibilities

• Own the integrated LATAM transformation roadmap, including milestones, sequencing, dependencies, resources, and delivery commitments.
• Translate the LATAM strategy into executable market plans with clear owners, timelines, success measures, and accountability.
• Lead market discovery and requirements across Mexico, Chile, and CAM, distinguishing true regulatory or market requirements from legacy process variation.
• Drive implementation of the future-state LATAM People Services operating model, including process migration, standardization, centralization, digitization, and service adoption using global best practices.
• Integrate People Services and Technology delivery across workflow digitization, automation, platforms, data, and other technology dependencies.
• Establish and lead program governance, decision rights, escalation paths, and operating rhythms across executive, Technology, Services, and market leadership.
• Hold workstream owners accountable for commitments, proactively identify delivery gaps, and drive decisions and corrective actions required to keep the transformation on track.
• Manage cross-market risks, dependencies, resource constraints, investment requirements, and implementation sequencing.
• Drive stakeholder alignment, change readiness, communications, and adoption across impacted organizations.
• Track and communicate transformation performance, benefits, and business outcomes, including productivity, service performance, process maturity, digitization, associate experience, and cost-to-serve.
• Establish standardized ways of working within the Mexico LATAM hub, simplifying and harmonizing processes, governance, roles, controls, and service delivery while accommodating validated market-specific requirements.
• Embed continuous improvement into the operating model and establish mechanisms to sustain improvements after implementation.
• Ensure transformation decisions and commitments translate into sustained operational results—not simply completed project milestones.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level