LATAM Sales Operations Coordinator (Bilingual)

Rehlko•Miramar, FL

2d•$19 - $23•Hybrid

About The Position

Under the general supervision of the Manager-Sales Administration, LATAM, the Sales Operations Coordinator (Bilingual) will act as the liaison between the distributor and the factory. This position will communicate directly with distributors to provide timely order status and will administer and execute processes to ensure maximum customer satisfaction. The LATAM Sales Operations Coordinator (Bilingual) primary responsibilities include administering and executing processes in place for incoming product orders, checking BOM for factory product updates as well as holding quotes, pricing and discounts. Also, the Associate Sales Coordinator will create and follow-through on shipments providing distributors with accurate information to ensure maximum customer satisfaction. This Sales Coordinator will be working closely with our global teams to drive consistency within all Power Systems regions along with strategic alignment with other regions.

Requirements

1-3 years minimum experience in business training, customer service, sales, or quality
2 years’ experience in customer support of industrial products preferred
Spanish and English with proficiency in customer communications skills, both written and oral required
Must have computer skills in Microsoft Suite programs and QAD preferred
Global operations experience, LATAM preferred
Bachelor’s degree preferred

Responsibilities

Quickly and accurately process incoming orders.
Order processing includes tasks such as checking the bill of material for factory changes, holding quote pricing and discounts, setting lead times for delivery, and setting up the order to reflect the customers’ shipping and billing preferences.
Create deliveries and shipments when system does not generate or require consolidation.
Create air shipments.
Maintain the orders pending processing list, production note updates, customer inquiry logs, shipping status reports, complaint tracking reports and any other assigned reports.
Resolve invoice issues such as credit requests and customer deductions promptly.
Learn to look up and use sales order, schedule, production, shipping, and invoice information in QAD
Follow up at least weekly on all assigned distributors’ open orders and provide distributors with timely updates about order status changes.
Understand and use customer service reference documents including product dimension sheets, product specification sheets, price lists, inventory reports, and lead-time reports.
Administer policies that govern pricing, order entry, order change, order status inquiry, and any other policy that relates to the Sales Administration Department.
Learn the responsibilities of coworkers to back them up in their absences.
Perform other related duties as assigned.