LATAM eCommerce Sales Manager (Contractor)

Cricut

4d

About The Position

Cricut is seeking a LATAM eCommerce Sales Manager to manage merchandising categories and retailer inventory levels for Mercado Libre and authorized marketplace resellers. The goal is to ensure timely fulfillment, meet sales objectives, and maximize profitability by achieving inventory turn goals and managing the exit of discontinued products. This role involves managing orders and the flow of goods according to customer-specific requirements, providing reports on inventory issues with resolutions, and collaborating with Sales and Operations teams to drive performance. The position is responsible for managing eCommerce operations and sales support across key Latin American markets including Argentina, Chile, Peru, Colombia, and Ecuador.

Requirements

• BS in Business, Finance, Retail or related field (or equivalent experience)
• Minimum 1 – 2 years of replenishment experience
• Bilingual in English and Spanish/Portuguese, with strong communication skills in both languages
• Strong analytical and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Effective communicator across teams and functions
• Self-starter with a proactive, “go-getter” mindset
• Strong time management and prioritization skills
• Confident decision-maker with sound judgment
• High grade in MS Excel/Access abilities

Nice To Haves

• Area of study: Business preferred
• Embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact.

Responsibilities

• Support Mercado Libre and authorized marketplace resellers by managing merchandising categories and retailer inventory levels to ensure timely fulfillment and meet sales objectives.
• Maximize profitability by achieving inventory turn goals and manage the exit of discontinued products.
• Successfully manage orders and the flow of goods in alignment with customer-specific requirements, including routing guides.
• Provide reporting on inventory issues and develop detailed resolutions.
• Collaborate effectively with Sales and Operations teams to drive performance and resolve problems efficiently.
• Manage eCommerce operations and sales support across key Latin American markets (Argentina, Chile, Peru, Colombia, and Ecuador).
• Communicate with Sales, Merchandising, and Operations teams to ensure accurate and timely ordering and transfer of goods.
• Partner with Order Management and EDI teams to ensure purchase orders are processed accurately and on time.
• Collaborate with the Sales team to support promotional activities, and provide sales and inventory analyses.
• Partner with demand planners, wholesale management, sales, merchandising, operations, and product teams to address inventory-related issues.
• Work closely with the Cricut order processing team to ensure customer purchase orders are executed according to supply chain requirements.
• Manage and minimize customer chargebacks related to supply chain issues.
• Collaborate with Sales Director, Sales Support, and Inventory Management teams to review and analyze inventory levels.
• Actively engage with all buying team members to foster a positive, proactive, and collaborative working environment.
• Manage disputes and chargebacks on Amazon Vendor Central in partnership with Cricut Finance.
• Ensure inventory levels support financial objectives and meet in-stock goals.
• Maintain proper setup and continued SKU maintenance/review of Item and vendor parameters in the Automatic Replenishment system.
• Ensure timely and accurate orders and transfers for POG merchandise categories.
• Develop and implement necessary unique replenishment tactics on trend or highly seasonal categories/items.
• Support efforts to revive or exit troubled or down trending categories.
• Monitor and evaluate weekly sales in and sales out trends.
• Create/Manage sell-through forecasts by product line for Quarter +2 for Amazon 1p and authorized 3p marketplace sellers.
• Provide data to planning team to monitor future inventory receipts vs. financial plan.
• Review data with sales/channel teams on key items to ensure support of sales during peak season and promo opportunities.
• Maintain appropriate documentation of changes made to replenishment parameters.
• Provide weekly updates on the status of key inventory issues.
• Provide updates on key inventory metrics vs. goals.
• Build and maintain a positive working relationship with sales, ops, and all cross-functional teams.
• Proactively communicate any SBA inventory issues with Sales/Sales Support for best resolution.
• Communicate with retail partners on any issues impacting support of POG product for features or promotions.
• Manage vendor performance through appropriate communication.
• Demonstrate a working knowledge in Mercado Libre FULFILLMENT, EXCEL.

Benefits

• Cricut® is an employer who values individuality, equality and diversity
• Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level