Large Loss Contents Property Adjuster – Field Estimating – Columbus,OH

Military Spouse Corporate Career Network • Columbus, OH

26d • Onsite

About The Position

This role is for a Coordinated Property Adjuster dedicated to providing exceptional service to policyholders. The primary responsibility will be handling escalated claims files involving complex contents damage to ensure customers receive the highest level of support and resolution. The role involves investigating property claims, interpreting policies, collaborating with vendors using advanced video technology, negotiating settlements, and coordinating with other adjusters. The position requires a blend of customer service, investigation, communication, negotiation, problem-solving, and documentation skills. The company emphasizes a claims culture of caring, empowering, and restoring, with a focus on empathy, clarity, and commitment.

Requirements

• Valid driver's license and willingness to travel as part of the job requirements.
• Residency within the posted location (Columbus, OH) is mandatory for this role.
• Must be willing to work some weekend and extended hours if necessary.
• Must be willing to obtain an adjuster and/or an appraiser license within 60 days of hire if required.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Must submit to a background investigation.

Nice To Haves

• Reside in Columbus, OH area.
• 3+ years of previous experience handling property insurance claims preferred.
• Prior experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently in the field or from your home office.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.
• Possess applicable active licenses needed for this role (e.g., Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) to be eligible for a sign-on bonus.

Responsibilities

• Handle escalated claims files involving complex contents damage.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• Perform detailed reviews of damage and interpret policies to determine coverage.
• Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
• Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations during negotiations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protect the company financially by executing policies along policy agreements.
• Keep a clear record of work in a claims system.
• Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

• Virtual training
• Ongoing support, mentoring and coaching
• Mileage reimbursements for personal vehicle usage during work
• Company Car (may qualify based on annual work mileage)
• Comprehensive training program
• Ongoing training opportunities for continuous improvement
• $1,000 Licensing Sign on Bonus (if eligible)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed