Laptop Repair Technician - Tier 3

PlanITROI LLC • Youngsville, NC

1d • Onsite

About The Position

PlanITROI is seeking a highly skilled Tier 3 Laptop Repair Technician for its Center of Excellence in Youngsville, North Carolina. This is the highest technical tier within the repair department. The technician performs expert diagnostics and advanced board-level repairs, supports repair workflows and quality standards, and provides technical insight for asset recovery decisions. The role supports a high-volume operation refurbishing returned, retired, and idle IT assets to extend product lifecycles, recover value, and increase access to technology.

The position works Monday through Friday, 7:30 AM to 4:00 PM, with a production goal of 22 or more units per day. The technician also helps coach Tier 1 and Tier 2 technicians, improve repair processes, and support high-priority client builds and custom configurations. The role requires the ability to lift up to 50 pounds and stand or walk for extended periods.

Requirements

• At least 3 years of troubleshooting and repair experience at a high production level on AIOs, laptops, PCs, smartphones, servers, and tablets.
• Expert-level hardware diagnostics, including identifying, troubleshooting, and resolving complex or intermittent hardware failures.
• Ability to perform advanced board-level and component-level repairs, including power circuitry, system boards, and micro-component replacements.
• Strong knowledge of enterprise models and OEM part numbers to ensure parts are ordered accurately and parts masters remain accurate.
• Strong proficiency across Apple and PC ecosystems, including enterprise-grade, high-value, and custom-configured devices.
• Ability to oversee and maintain configuration standards, repair quality benchmarks, and technical accuracy across repair workflows.
• Skill in supporting high-priority client builds, custom configurations, and specialized hardware setups.
• Ability to assess asset condition, repair feasibility, and component-level cost-effectiveness.
• Experience providing leadership with technical insights that inform value-based disposition decisions.
• Strong coaching ability and willingness to support Tier 1 and Tier 2 technicians.
• Ability to help establish repair standards, workflows, and SOP improvements.
• Skill in monitoring repair yield, diagnosing recurring failure patterns, and recommending process improvements.
• A process-improvement mindset and ability to identify inefficiencies and suggest workflow enhancements.
• Strong documentation discipline for ERP compliance, repair notes, and inventory movement.
• Ability to maintain accurate, high-quality output while meeting production throughput goals.
• Strong organizational skills and ability to maintain a clean, organized, and safe repair workstation.
• Reliability, punctuality, and a team-first attitude.
• Ability to lift up to 50 pounds and stand or walk for extended periods.

Responsibilities

• Diagnose complex or intermittent hardware failures.
• Repair AIOs, laptops, PCs, tablets, servers, smartphones, and Apple products.
• Perform advanced board-level and component-level repairs.
• Oversee configuration standards and quality benchmarks.
• Assist management with repair-versus-liquidation decision strategy.
• Help establish repair standards, workflows, and cost-efficiency initiatives.
• Monitor repair yield and recommend process improvements.
• Ensure accurate inventory movement and ERP compliance.
• Support high-priority client builds and custom configurations.
• Coach and share knowledge with Tier 1 and Tier 2 repair technicians.
• Maintain repair documentation, including accurate ERP records and repair notes.
• Meet production throughput goals while maintaining high accuracy and quality.

Benefits

• Health insurance
• 401(k) with company matches
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed