AV Event Tier 3 Technician

EOS•San Francisco, CA

16h•Onsite

About The Position

EOS IT Solutions is seeking a skilled AV Technician focused on event support to provide high-quality audiovisual services for physical, hybrid, and digital events at a leading technology company. The technician acts as both a hands-on operator and technical leader, delivering end-to-end support for mid- to high-profile events, from setup and operation through post-event processes. The position requires professional AV and broadcast systems expertise, strong organization, proactive troubleshooting, and effective collaboration and communication with stakeholders. The role is primarily based in the Bay Area and may occasionally require work outside standard business hours for rehearsals, live events, setup, and teardown.

Requirements

At least 5 years of hands-on experience in the audiovisual and events industry, including installing, configuring, and programming AV spaces and studio production environments.
Knowledge of event production, including audiovisual, physical, hybrid, and digital events, lighting, and IT services.
Extensive experience operating event production platforms and maintaining current virtual event delivery standards.
Strong organizational and leadership abilities.
Excellent communication and customer service skills, including the ability to communicate difficult or sensitive information tactfully.
Ability to prioritize and meet critical project timelines in a fast-paced environment.
Flexibility to occasionally work outside traditional office hours for setup, teardown, rehearsals, and live events.
Ability to manage multiple projects concurrently with varying levels of complexity.
Understanding of event formats such as Q&A, training, Town Hall, and broadcast, and how to execute them.
Ability to read and understand AV system diagrams.
Understanding of video streaming, video production, and other AV technology.
Ability to multitask and work independently without direct supervision.
Proficiency with AV and studio hardware, studio software, and Mac and PC systems.
Ability to operate and maintain a digital event production control room.
Experience operating and maintaining event production and broadcast systems, including broadcast and PTZ cameras and controllers, lighting, backdrops, microphones, video and audio mixers, recording and streaming devices, and video conference systems.
Accredited audiovisual qualifications from the Pro AV or broadcast industry.

Nice To Haves

AVIXA Essentials of AV Technology, Project Management for AV, or CTS certification is a bonus.
Experience with video conferencing systems such as Google Meet, Microsoft Teams, Zoom, or Cisco.
Knowledge of digital event production platforms such as Notified, Vimeo, Streamyard, Kaltura, V-Mix, or Wirecast.
Qualifications or experience with systems and technologies such as Crestron, Q-Sys, Dante, Biamp, Blackmagic, Ross, Grass Valley, Yamaha, or Shure.

Responsibilities

Perform readiness checks and daily preventative maintenance on event-related AV systems and equipment.
Provide full production support for physical, hybrid, and digital events, independently or as part of a team.
Provide technical support for mid- to high-profile events, including Town Hall and All Hands events; gather requirements, set up, operate, and manage the AV systems.
Support users and maintain AV systems in training rooms, All Hands areas, digital event production studios, and production event spaces.
Coordinate with partner support teams and users to ensure functionality and collaboration.
Manage event traffic and priorities, workloads, timelines, resource availability, and risks.
Use the ticketing system and communicate professionally with teams and end users.
Operate professional AV and broadcast systems, including cameras, lighting, microphones, mixers, recording and streaming devices, and video conferencing systems.
Monitor live-shot activities, including audio and video levels, camera framing, and required communications.
Maintain an effective control-room presence and support smooth, efficient technical operations and processes.
Communicate with and serve as an escalation point for event planners, managers, producers, content creators, vendors, internal communications, and other teams.
Provide team leadership with feedback on production equipment and software, efficiency, updates, and event debriefs.
Perform basic editing of video footage or content for clients.
Contribute to and follow standard operating procedure documents, complete detailed reporting, and use the ticketing system.
Own the technical support lifecycle and manage technical risks throughout support planning and delivery.
Deliver high-quality client services and facilitate team and client meetings.
Manage physical inventory for dedicated spaces.