AV Event Tier 3 Technician

EOS•San Francisco, CA

1d•$40 - $45•Onsite

About The Position

EOS IT Solutions is seeking a highly skilled AV Technician focused on event support to work with a leading technology company. The technician will deliver high-quality support for physical, hybrid, and digital events, acting as both a technical leader and hands-on operator. The role covers end-to-end support for mid- to high-profile events, including preparation, setup, live operation, and post-event processes. The position requires familiarity with professional AV and broadcast systems, strong organizational skills, and the ability to work independently or collaboratively depending on event scale. The technician will support event readiness, troubleshoot technical issues, and collaborate with stakeholders across teams while maintaining clear communication. The role is primarily based in the Bay Area and may occasionally require work outside standard business hours for rehearsals, live events, setup, or teardown.

Requirements

At least 5 years of hands-on experience in the audio-visual and events industry, including installing, configuring, and programming AV spaces and studio production environments.
Knowledge of event production, including AV, physical/hybrid/digital events, lighting, and IT services.
Extensive experience operating event production platforms and maintaining current virtual event delivery standards.
Strong organizational and leadership abilities.
Excellent communication and customer service skills, including the ability to communicate difficult or sensitive information tactfully.
Ability to prioritize and meet critical project timelines in a fast-paced environment.
Flexibility to occasionally work outside traditional office hours for setup, teardown, and rehearsals.
Ability to manage multiple projects concurrently with varying levels of complexity.
Understanding of the benefits and execution requirements of event formats such as Q&A, training, Town Hall, and broadcast.
Ability to read and understand AV system diagrams.
Understanding of video streaming, video production, and other AV technology.
Ability to multitask and work independently without direct supervision.
Proficiency with AV and studio hardware, studio software, and multi-platform computer systems (Mac/PC).
Ability to operate and maintain a digital event production control room.
Experience operating and maintaining event production and broadcast systems, including broadcast and PTZ cameras and controllers, lighting, backdrops, microphones, video and audio mixers, recording and streaming devices, and video conferencing systems.
Accredited audio-visual qualifications from the Pro AV or broadcast industry, such as Crestron, Q-Sys, Dante, Biamp, Blackmagic, Ross, Grass Valley, Yamaha, or Shure.
Proficiency in the technical delivery of high-quality events.

Nice To Haves

AVIXA Essentials of AV Technology, Project Management for AV, and CTS are bonuses.
Experience with video conferencing systems such as Meets, Teams, Zoom, or Cisco.
Knowledge of digital event production platforms such as Notified, Vimeo, Streamyard, Kaltura, V-Mix, or Wirecast.

Responsibilities

Perform ready-for-business checks and daily preventative maintenance on event-related AV systems and equipment.
Provide end-to-end production support for physical, hybrid, and digital events, independently or as part of a team.
Gather user requirements and provide technical support for mid- to high-profile events, including Town Hall and All Hands events.
Support end users and maintain AV systems in training rooms, All Hands areas, digital event production studios, and production event spaces.
Coordinate traffic management and help determine priorities, workload, timelines, resource availability, and risks.
Work within a ticketing system and interact professionally with teams and end users.
Operate built-in Pro AV and broadcast systems, including cameras, lighting, microphones, mixers, recording and streaming devices, and video conferencing systems.
Monitor live-shot activities and ensure appropriate audio and video levels, camera framing, and communications.
Maintain a proactive control-room presence to support smooth operations, processes, efficiency, and automation.
Communicate with and serve as an escalation point for event planners, managers, producers, content creators, vendors, internal communications, and other stakeholders.
Provide team leadership with feedback on production equipment and software, usage, efficiency, updates, and event debriefs.
Perform basic editing of video footage or content for clients.
Contribute to and follow standard operating procedure documents, complete detailed reporting, and use the ticketing system.
Own the technical support lifecycle and manage technical risks throughout support planning and delivery.
Deliver consistently high-quality client services and facilitate team and client meetings.
Manage physical inventory for dedicated spaces.