Tier 2/Tier 3 IT Technician – Regional Support

ARC Group • Lake Mary, FL

2d • Onsite

About The Position

ARC Group has an immediate opportunity for a Tier 2/Tier 3 IT Technician – Regional Support supporting multiple locations throughout the Orlando/Lake Mary region. This position begins as a contract assignment through January 2027, with strong potential for extension or conversion to a full-time employee. This is an outstanding opportunity to join a well-respected organization that offers long-term career growth while working with a collaborative IT team supporting mission-critical business operations. At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe diverse perspectives drive innovation, collaboration, and better business outcomes. We encourage qualified candidates from all backgrounds to apply.

Requirements

• Permanent U.S. work authorization is required.
• No C2C, third-party, or visa sponsorship.
• Valid driver's license with a clean driving record is required.
• Regional travel throughout the Orlando/Lake Mary area is required.
• 1+ years of IT support, desktop support, help desk, field service, or related technical experience
• Experience supporting and troubleshooting: Windows desktop and laptop environments, Desktop hardware installation and repair, Microsoft Office and business productivity applications, Mobile devices and smartphones, Network and local printers, LAN, WAN, VPN, and wireless networking, Audio/Visual equipment, Active Directory user support, IT ticketing systems, IT asset management, Computer imaging and deployments
• Strong troubleshooting and analytical skills
• Excellent customer service and communication abilities
• Strong verbal and written communication skills
• Ability to prioritize multiple assignments in a fast-paced environment
• Self-motivated with the ability to work independently
• Professional demeanor when supporting both employees and customer-facing facilities
• Ability to lift and move equipment weighing up to 50 pounds
• Ability to travel throughout the assigned region as needed

Nice To Haves

• Experience providing Tier 2 or Tier 3 technical support is preferred.
• Experience supporting multiple locations or working in a field service environment is a plus.
• Associate degree in Information Technology or technical certifications such as CompTIA A+, Network+, Microsoft, or related certifications are preferred.

Responsibilities

• Provide Tier 2/Tier 3 technical support for multiple regional office locations.
• Install, configure, upgrade, repair, and maintain desktops, laptops, docking stations, printers, mobile devices, phones, audiovisual equipment, and other IT peripherals.
• Troubleshoot Windows operating systems, business applications, and end-user hardware.
• Diagnose and resolve LAN, WAN, VPN, wireless networking, and printer connectivity issues.
• Identify root causes of technical issues and provide timely resolution or escalation.
• Serve as a primary IT liaison for assigned locations.
• Manage incidents and service requests through the organization's IT ticketing system.
• Maintain established service level agreements (SLAs) while providing exceptional customer support.
• Perform workstation provisioning, deployments, migrations, technology refreshes, and equipment replacements.
• Maintain accurate IT asset inventory and lifecycle management records.
• Install, configure, monitor, test, and maintain assigned technologies.
• Support planned maintenance windows, infrastructure upgrades, and unplanned outages.
• Communicate effectively with end users regarding ticket status, scheduled maintenance, and system changes.
• Provide technical consultation, guidance, and basic end-user training.
• Participate in an after-hours on-call rotation for emergency support.
• Assist with disaster recovery initiatives.
• Collaborate with infrastructure, networking, security, and business teams on technology projects.

Benefits

• Contract through January 2027 with strong potential for extension or permanent hire
• Excellent career growth opportunity
• Regional role supporting multiple locations
• Collaborative and supportive IT organization
• Opportunity to work with a respected enterprise environment
• Competitive compensation

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED