Tier 3 IT Support Technician

RCG•St. Petersburg, FL

3d•$29 - $31•Onsite

About The Position

RCG is a fast-growing federal contracting firm proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed. We are currently seeking a Tier 3 IT Support Technician to support our federal government customer in St. Petersburg, FL. A hybrid work schedule may be considered following a successful probationary period and based on performance and operational needs. Please note: Due to the secure nature of this government agency, all candidates must be able to meet any client-specific background check requirements. This full-time, office-first position is ideal for an experienced IT professional with strong technical depth and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 IT Support Technician will handle complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff. You will work alongside two other Tier 3 technicians and three Tier 2 technicians, playing a key role in maintaining a responsive, reliable IT environment that directly supports mission-critical government operations.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
Minimum 4 years of hands-on experience with software testing and validation.
Strong background in Tier 3 or senior-level IT support (enterprise or government preferred).
Proficiency in software packaging, deployment, and license management.
Experience with cloud-based enterprise solutions (e.g., Google Workspace).
In-depth knowledge of Windows OS, system imaging, and endpoint management.
Experience supporting and managing organizational mobile devices.
Excellent troubleshooting, documentation, and communication skills.
Ability to manage multiple priorities while following established procedures.
Strong verbal and written communication skills in English.
Ability to work independently and maintain confidentiality and security protocols.

Nice To Haves

Experience in a federal or multi-site IT environment.
Familiarity with hybrid cloud infrastructure and service management tools.
Prior experience supporting government agency end users.

Responsibilities

Lead Software Testing, Approval & Deployment: Design, develop, and maintain a centralized software repository for internal users and IT staff. Package and deploy applications in hybrid local/cloud environments. Ensure software compatibility, license compliance, and cross-platform functionality. Provide administrative support for cloud-based tools such as Google Workspace. Support users with software installation, operation, and updates.
Mobile Device Management: Serve as the primary mobile device manager for approximately 54 devices. Oversee provisioning, lifecycle management, security, and technical support. Ensure compliance with organizational mobile device policies.
Tier 3 Service Desk Support: Provide advanced IT support and resolve escalated technical issues. Troubleshoot complex hardware and software issues; conduct root cause analysis. Perform system imaging, endpoint patching, and mobile device troubleshooting. Develop and maintain SOPs; lead small-scale technical projects. Support Windows workstation environments and act as a technical escalation point.