Laptop Refresh Deployment Technicians

Chenega Corporation•Washington, DC

1d•Onsite

About The Position

Laptop Refresh Deployment Technicians Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! We are seeking detail-oriented Laptop Refresh Deployment Technicians to support a large-scale laptop replacement initiative. The technician will be responsible for deploying new Windows 11 laptops, installing and configuring applications, migrating user data, and ensuring a seamless transition from existing devices to new equipment. This role requires strong customer service skills, technical troubleshooting abilities, and the ability to work efficiently in a fast-paced deployment environment.

Requirements

High school diploma or GED equivalent
1+ years of experience in desktop support, IT deployment, or technical support.
Experience installing and configuring Windows operating systems, preferably Windows 11.
Experience with data migration and user profile transfers.
Must be a U.S. citizen and able to obtain Public Trust Clearance
Ability to obtain Public Trust
Excellent customer service and communication skills.
Ability to lift and transport computer equipment up to 40 pounds.
Ability to work independently and as part of a deployment team.
Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

Nice To Haves

Familiarity with Microsoft Office 365, Active Directory, and common business applications.
Basic understanding of computer hardware, networking, and troubleshooting techniques.
Strong organizational skills and attention to detail.
Associate degree in Information Technology preferred.
Experience supporting large-scale hardware refresh or deployment projects.
Familiarity with imaging tools such as Microsoft Deployment Toolkit (MDT), SCCM/MECM, Intune, or Autopilot.
CompTIA A+, Microsoft, or other relevant certifications.
Experience with asset management and inventory tracking systems.

Responsibilities

Deploy and configure new Windows 11 laptops for end users.
Install, update, and verify required software applications and security tools.
Transfer user data, documents, desktop files, bookmarks, and other business-critical information from existing devices to new laptops.
Configure user profiles, email, printers, network connectivity, and company-standard settings.
Validate that all applications, files, and system functionality are operating correctly before delivery.
Coordinate laptop swaps with end users and provide basic orientation on new devices as needed.
Troubleshoot hardware, software, and migration-related issues during deployment.
Maintain accurate deployment records, asset tracking information, and project documentation.
Backup and securely handle sensitive user data in accordance with company policies.
Collect, inventory, and prepare old devices for return, redeployment, or disposal.
Escalate complex technical issues to senior support staff or project leadership.
Adhere to deployment schedules and project timelines.
Other duties as assigned.